Sr Manager Solutions Delivery

Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve. SUMMARY:The Service Delivery Senior Manager is responsible for project management oversight of a portfolio of project services and solutions for Kforce customers within their assigned practice area (App Engineering, Cloud, Data, or Digital). The Senior Manager will have ownership of a portfolio of projects with accountability on the success of each engagement, with responsibility for providing direct assistance to Project Consultants from the beginning phases of an engagement throughout the delivery of services and solution acceptance for Kforce customers. Additionally, the Service Delivery Senior Manager identifies expansion opportunities within the assigned portfolio. ESSENTIAL DUTIES AND RESPONSIBILITIES:Technical Specialty required in a designated Practice Area within Advanced Services: Application Engineering, Cloud, Data & Analytics, & Digital. Specialties are identified based on business and client need.Ownership of multiple Advanced Services professional services and solutions projects & accounts that are in-flight, ensuring delivery of the scope of work, provide support and guidance to the client facing project team leader.Ensure implementation of services that meet or exceed customer expectations and ensure overall customer satisfaction.Optimize existing teams to maintain high level of efficiency and delivery capabilities, motivate, mentor, and develop the team members, and boost morale resulting in a high level of employee satisfaction and retention.Responsible for maintaining an accurate dashboard of all project status for their assigned portfolio of projects .Responsible for post-sale oversight of the delivery of Advanced Services to include, engagement set up, performance management, service level agreement compliance, 3rd party management, service metrics, quality control, security compliance, reporting, and continuous improvement.Contribute to the development of client proposals to drive business growth within the firmFacilitate and drive the risk mitigation across an account that may include one or more Kforce projectsKey contributor to developing and evolving best practices within the team and practice areaDevelop an environment of structure and accountability for each of the engagements within your portfolioPromote thought leadership on our engagements to provide an elevated level of experienceWork closely with the Kforce consultant lead and Kforce internal team to identify expansion opportunitiesResponsible for providing oversight to Service Delivery Consultant(s) & Service Delivery Manager(s) and providing guidance on the management of their projects SUPERVISORY RESPONSIBILITIES:Service Delivery ConsultantsService Delivery Manager (where applicable)Project Consultants KEY SUCCESS INDICATORS/ATTRIBUTES:Proactively leverage ideas, insights, and relationships to generate new business for Advanced Services.Exceptional problem-solving, task prioritization, and follow-up skills requiredAttention to detail along with deadline management are keyMotivated self-starter who has a strong desire and curiosity to learn about all aspects of technologyStrong communicators, both written and verbal, along with exceptional presentation skills.Develop and manage relationships between teams at multiple levels of a company demonstrating excellent management, written and verbal communication skills.Ability to multitask and organize both their time and the schedule of the project, as they often work on various projects and with multiple people at once - prioritize accordingly in a deadline-driven environmentStrong organization skills are a must to ensure timely deliverables.Demonstrate excellent business-to-customer relationships to succeed and build revenue by keeping the customer at the forefront of their mind when developing plans and identifying opportunities to win new opportunities.Keen ability to understand dynamic business situations, comfort level with ambiguity, adjusting and knowing what options are available to implement the appropriate plan changes and proficiency. Ability to handle various client situations with professionalism and respect.Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations. Maintain courteous, professional, and effective working relationships with employees at all levels of the organization.Demonstrate strong commitment to exceptional service, leadership among peers, and team and client.Possess the ability to influence and persuade to achieve desired outcomes.Possess sound judgment and reasoning abilities.Develop and maintain relationships with key business partners by building personal credibility and solid trust.Exhibit an entrepreneurial mindset and professional image.Commitment and adherence to Firm’s Core Values. EDUCATION AND/OR EXPERIENCE:Bachelor’s degree, preferred in Business or Engineering, or related field and 8+ years of related product/business experience within the consulting industry or equivalent combination of education and experience required.Specialized education or expertise in the technical aspects of the relevant practice area (App Engineering, Cloud, Data, or Digital) is required8+ years leading a team on technology engagements CERTIFICATES AND/OR LICENSES:Industry leading certifications in one of the practice areas is a plusPMP, PMI-ACP certification a plus TRAVEL REQUIREMENTS:US Based travel up to 25-50% Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.