DME PATIENT CARE COORDINATOR

We are looking for a high-energy, professional to serve as the critical link between healthcare providers, insurance payers, and patients in need of life-enhancing medical equipment. In this role, you aren’t just processing paperwork; you are an advocate who ensures patients receive the essential supplies they need without delay or confusion.

As our Patient Care Coordinator, you will own the front-end intake process, navigating the complexities of insurance authorizations and clinical documentation with precision. If you thrive in a fast-paced environment where your skills and DME expertise directly impact a patient's quality of life, we want to meet you.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Patient Intake & Insurance Logistics
• Facilitate the end-to-end intake process for medical equipment referrals in English and Spanish.
• Conduct real-time insurance eligibility verification and obtain necessary prior authorizations.
• Translate complex benefit information into easy-to-understand terms for patients and their families.
• DME Documentation & Records
• Manage the collection and filing of clinical documentation, including physician orders and CMNs.
• Ensure all Durable Medical Equipment records are audit-ready and meet HIPAA privacy standards.
• Coordinate with the billing department to resolve documentation gaps that could delay reimbursement.

Required Qualifications

• Fully fluent in Spanish and English (Preferred).
• DME Background: At least 1 year of experience specifically within the Durable Medical Equipment industry.
• Insurance Savvy: Proven ability to navigate payer portals, verify benefits, and understand medical necessity requirements.
• Detail Oriented: High accuracy in data entry and medical record auditing.

Skills

• Patient Support
• Patient Care Coordination
• Health Insurance Policies
• Call Center Support
• Stock Purchase
• Organization
• Working Independently
• Multi-tasking
• Vendor Management

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.