Contact Center Agent

About Us

At Sunset Healthcare Group, our mission is to provide accessible, reliable, and compassionate healthcare services that meet the evolving needs of our communities. We are dedicated to maintaining the highest standards of care while creating a respectful and inclusive workplace culture.

We are seeking a dedicated and compassionate Contact Center Agent to join our team at a leading Hospital & Health Care organization. In this crucial role, you will serve as the first point of contact for patients, families, and healthcare providers, ensuring that all inquiries are addressed with professionalism and care. As a Contact Center Agent, you will be responsible for handling a high volume of calls and providing effective resolutions to various health-related inquiries, including appointment scheduling, insurance verification, and general information dissemination. Your ability to communicate clearly and empathetically will play a significant role in enhancing patient experiences and facilitating access to healthcare services. You will work collaboratively within a team-oriented environment while adhering to our commitment to excellence in patient care. We value individuals who demonstrate strong problem-solving skills, regional knowledge, and a genuine desire to help others. Our Contact Center operates in a fast-paced setting, requiring agents to be adaptable and able to handle diverse situations efficiently. If you are passionate about making a difference in the healthcare sector and possess the necessary communication and organizational skills, we encourage you to apply for this rewarding opportunity.

About the Job

• Handle incoming calls and provide assistance with appointment scheduling and general inquiries
• Resolve patient issues efficiently, ensuring high levels of customer satisfaction
• Collect and verify patient information while maintaining confidentiality
• Assist healthcare providers with inquiries regarding patient care and services offered
• Document call interactions accurately in the system
• Educate patients on available services and support programs
• Collaborate with other departments to ensure seamless patient care transitions

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous experience in a call center or healthcare setting is highly desirable
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle high call volumes with a calm and professional demeanor
• Proficient in using computer systems and call center software
• Basic knowledge of health insurance processes and medical terminology is a plus