Medical Front Desk - Patient Services Representative
- Greets all patients and visitors in a professional, compassionate, and friendly manner
- Performs demographic and insurance validation upon patient check-in to ensure accuracy of EHR
- Prepares registration paperwork for next business day, along with review of the Eligibility
- Performs initial insurance eligibility and verification
- Collects co-payments and outstanding balances at check-in and time of services balances and estimated fees at check-out
- Attempts to collect any outstanding balances and makes payment plan arrangements.
- Reviews and complies with collection notes in patient notes and/or appointment notes
- Informs patients of delay’s in physician schedules and assists with patient comfort during the delay
- Schedules follow-up and physical therapy appointments
- Performs initial insurance eligibility and verification
- Provides patient with summary of care, orders, and any patient educational information prescribe by provider
- Proactively assists team in covering wherever needed
- Covers for other staff at the front desk as asked, including coverage at other locations
- Minimum of High School Diploma
- Previous customer service experience, preferably in medical/healthcare setting
- Proficiency in the use of Microsoft Office, EHR software applications, preferably Athena
- Valid Driver’s License / Clean Driving Record/ Proof of auto insurance
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