Commercial Investment Banking KYC Manager/Population Management - Vice President

Are you naturally inquisitive and love diving deep into information? Do you thrive on building strong relationships with clients and business partners? If so, our KYC team within the Commercial Investment Bank is the perfect place for you!

As a Know Your Customer (KYC) Manager within the Commercial Investment Banking team, you will be responsible for the day-to-day management of KYC Officers, ensuring the implementation and maintenance of a robust AML/KYC program. Reporting to the KYC Regional Manager, you will play a key role in recruiting, performance management, employee development, coaching, training, and staff readiness. Additionally, you will set an example for relationship building within the team and maintain oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Job Responsibilities:

• Design and generate reports that provide insights into KYC data trends and compliance metrics on a daily, weekly, and monthly basis
• Develop and maintain interactive dashboards using data visualization tools such as Tableau or Power BI to present data in a user-friendly manner
• Develop and maintain interactive dashboards using data visualization tools such as Tableau or Power BI to present data in a user-friendly manner
• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi-annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions
• Coordinate and lead regular team meetings where appropriate
• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions
• Provide support in the process of interviewing and hiring new KYC Client Service officers
• Manage the team's pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team's broader capacity
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed

Required qualifications, capabilities, and skills:

• Strong verbal and written communication skills
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills
• Strong interpersonal skills: ability to partner with internal partners and leverage internal resources
• Excellent attention to detail
• Independent, self-motivated, and a team player
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
• Proficient in MS Office applications, especially Excel
• Proficiency in data visualization tools (e.g., Tableau, Power BI), SQL, and Excel

Preferred qualifications, capabilities, and skills:

• BA/BS or equivalent work experience
• Prior experience in preparing and processing KYC forms
• Client Service or Data Quality and Controls experience
• Prior management/supervisory experience; demonstrated leadership ability
• Demonstrated commitment to coaching and people-development
• Familiarity with database management systems is a plus

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans