Courtesy Officer - High Rise Commercial Building (Brickell)

Location: Brickell, Miami, FL
Company: SMI
Position Type: Full-Time
Schedule: Monday – Friday | 9:00 AM – 5:00 PM
Pay Rate: $18.00 per hour

Position Overview:

SMI is currently seeking a professional, energetic, and highly customer service-oriented Courtesy Officer to join our team at a prestigious high-rise commercial building located in Brickell.

We are looking for someone who genuinely enjoys working with people, creating positive experiences, and putting a smile on people’s faces every day. This position is ideal for an individual who takes pride in professionalism, hospitality, and providing exceptional service in a high-end commercial environment.

The Courtesy Officer will serve as a visible and welcoming presence within the building while assisting tenants, guests, visitors, and building management with daily operations and customer service needs.

Key Responsibilities:

Customer Service & Hospitality:

• Provide exceptional customer service to tenants, visitors, vendors, and guests.
• Greet individuals entering the property in a professional and friendly manner.
• Create a welcoming and positive atmosphere throughout the building.
• Assist tenants and visitors with directions, questions, and general support.
• Build positive relationships with tenants and property staff.

Lobby & Property Presence:

• Maintain a strong and professional presence within the lobby and common areas.
• Monitor building activity and assist with maintaining a safe and organized environment.
• Observe and report unusual activity, concerns, or incidents to management.
• Support building operations and tenant requests when needed.

Access Control & Visitor Assistance:

• Assist with visitor check-in procedures and access monitoring.
• Ensure building policies and procedures are followed by guests and vendors.
• Provide assistance during deliveries, tenant events, and daily building activity.

Communication & Reporting:

• Communicate effectively with property management, tenants, and team members.
• Complete daily activity reports and incident documentation when required.
• Report maintenance concerns, safety issues, or security-related observations promptly.

Qualifications:

• Must possess a valid Florida Security D License.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced commercial environment.
• Dependable, punctual, and team-oriented.
• Comfortable interacting with high-profile tenants and guests.
• Previous experience in customer service, hospitality, concierge, or security preferred.
• Bilingual (English/Spanish) is a plus but not required.