Network Operations ASI Coordinator

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

GDIT is looking for a Network Operations Authorized Service Interruption (ASI) Coordinator to support the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

• Team Environment: The successful candidate must be an active, collaborative team player.

• Operational Schedule: This position operates within a 24/7 environment and is a shift-rotating role that strictly requires working nights and weekends.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Network Operations ASI Coordinator, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. Duties and Responsibilities include:

• ASI Management: Oversee the overall management of intra-theater and inter-theater ASIs impacting HQ and Forward HQ USCENTCOM customers.

• Request Coordination: Process, prioritize, de-conflict, and track all incoming ASI requests.

• Impact Assessments: Provide detailed operational impact assessments on network systems due to requested ASIs.

• Information Gathering: Gather accurate information regarding network outages, security incidents affecting enterprise-wide services, and planned maintenance on USCENTCOM systems.

• Ticketing & Reporting: Complete trouble tickets using USCENTCOM-approved systems and generate reports to maintain situational awareness across the enterprise.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise along with a drive for innovation to GDIT. The Network Operations ASI Coordinator must have:

Education and Certifications

Required:

• Experience: 5+ years of relevant IT or network operations experience.

• Certification: CompTIA Security+ CE Certification.

• Must have a current/active TS/SCI clearance

• U.S. citizenship required due to the TS/SCI clearance requirement.

Desired:

• Education: Master’s Degree with a focus in Communications, Computer Science, Engineering, or a related field of study.

• Certification: ITIL v4 Certification.

Skills and Qualifications

Required Skills:

• Shift Flexibility: Ability and willingness to work rotating shifts, including nights and weekends.

• Technical Tools: Working knowledge of Microsoft products (Outlook, Word, Excel, PowerPoint, and MS Project).

• Problem Solving: Demonstrated analytical and problem-solving skills to make appropriate technical decisions under pressure.

• Communication: Strong interpersonal and presentation skills for interacting with team members and key customers.

• Adaptability: Motivated, flexible, and able to produce high-quality results in an evolving, fast-paced environment.

• Organization: Excellent organizational and follow-up skills with strong attention to detail.

• Collaboration: Proven capability to work productively in a collaborative team environment.

Desired Skills:

• Direct experience with USCENTCOM and familiarity with its mission.

• Knowledge and familiarity with USCENTCOM’s specific IT environment.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOM/CITS

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

ITIL 4 Foundation | PeopleCert - PeopleCert

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required