IT Project Coordinator

Position Title: IT Project Coordinator
Location: Tampa, FL
Reports To: Project Manager / VP of Operations
Employment Type: Full-time

Job Overview: We’re looking for a motivated and organized IT Project Coordinator to join our team. In this role, you’ll be working within a fast-paced MSP environment. Responsibilities include coordinating resources, scheduling activities, and facilitating communication between internal teams, vendors, and clients. The ideal candidate is detail-oriented, process-driven, and comfortable managing multiple projects simultaneously in a dynamic, customer-focused environment.

Key Responsibilities

Project Coordination:

· Support the Project Manager in planning, execution, and closure of IT infrastructure and application deployment projects.

· Develop and maintain project schedules using tools such as ConnectWise Manage, Microsoft Project, or equivalent.

· Coordinate internal resources (engineers, help desk, procurement, and cross-functional teams) 

Client Communication:

· Serve as a point of contact for clients during active projects.

· Ensure timely communication of project updates, milestones, and changes in scope.

· Schedule and participate in client meetings, take notes, and track action items.  

Documentation & Tracking:

· Maintain accurate project documentation including SOWs, project plans, risk logs, and status reports.

· Track project hours, budgets, and billing

· Facilitate project closeout documentation and client handoff to support.

Process & Compliance:

· Ensure adherence to MSP project delivery standards, templates, and documentation best practices.

· Support process improvements to increase efficiency and standardization across recurring projects
 

Qualifications

Education & Experience:

· Associate or Bachelor’s degree in Business, Information Technology, or related field preferred.

· 2+ years of experience coordinating IT projects, preferably within an MSP or IT services environment.

Technical Knowledge:

· Familiarity with IT hardware, networks, servers, common cloud platforms (such as Microsoft 365 or Azure), and basic cybersecurity concepts.

· Familiarity with ticketing/PSA tools (e.g., ConnectWise)

Skills:

· Strong organizational and time management skills with attention to detail.

· Excellent written and verbal communication.

· Ability to multi-task and manage competing priorities.

· Capable of translating technical information into customer-friendly language.

· Eagerness to learn and take initiative