Customer Service Representative - Registration Services - Coconut Point

Location: Coconut Point -23450 Via Coconut Point Estero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/8:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Registration Services

Location: Coconut Point 23450 Via Coconut Point, Estero, FL 33928

Schedule: Monday Friday | 8:30 AM 5:00 PM

Work Type: Full Time

Compensation

$20.00 $23.50 per hour

Important: All external candidates will start at $20.00/hour.
This rate is intentionally set above market for an entry-level clerical role and reflects our commitment to offering competitive pay from day one.

Join Our Team!

Were looking for a friendly, organized, and dependable Customer Service Representative to join our Registration Services team! If you enjoy helping people and thrive in a fast-paced healthcare environment, this is a great opportunity to grow your career.

What Youll Do

• Manage incoming calls and assist patients
• Schedule appointments
• Perform patient check-in and registration
• Handle insurance verification, authorizations, and referrals
• Collect payments and post charges
• Maintain accurate medical records
• Support billing processes with accuracy and compliance

You may also assist with workers compensation, commercial insurance, and corporate accounts based on department needs.

What Were Looking For

• Education: High School Diploma or GED (required)
• Experience:
  • Less than 1 year of clerical/administrative experience required
  • Insurance or customer service experience preferred
• Certification:
  • BLS required within 90 days (if applicable)
• Skills:
  • Strong communication and interpersonal skills
  • Computer proficiency
  • Basic math skills
  • Knowledge of insurance verification and medical billing is a plus

Why Youll Love It Here

• MondayFriday schedule = work-life balance
• Competitive above-market starting pay
• Supportive team environment
• Growth opportunities within healthcare

Apply Today!

Start your healthcare career with a team that values your contribution from day one.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero