Automotive Service Advisor

Job Description

Job Description

Automotive Service Advisor

Join Our Team!

We are seeking a customer-focused and knowledgeable Service Advisor to join our automotive service team. The Service Advisor serves as the primary point of contact for customers, ensuring a positive service experience from vehicle check-in through delivery. This role requires strong communication skills, attention to detail, and a solid understanding of automotive maintenance and repair services.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately assess vehicle service needs.
• Prepare detailed repair orders, service recommendations, and cost estimates.
• Explain maintenance requirements, repair procedures, costs, and timelines to customers.
• Communicate repair needs and technician recommendations clearly and effectively.
• Coordinate with service technicians to ensure accurate diagnosis and timely completion of repairs.
• Monitor repair progress and provide regular status updates to customers.
• Schedule service appointments and manage workflow efficiently.
• Verify completed repairs and ensure all work orders are accurate before vehicle delivery.
• Review completed services with customers and explain invoices.
• Handle customer questions, concerns, and complaints in a professional and courteous manner.
• Maintain accurate records of customer interactions, service history, and repair documentation.
• Promote preventative maintenance services and recommend additional services that benefit the customer and vehicle.
• Ensure a high level of customer satisfaction by delivering exceptional service throughout the repair process.
• Follow dealership/shop policies, procedures, and safety standards.
• Assist with warranty claims and service-related administrative tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in automotive customer service, service advising, or a related field preferred.
• Strong understanding of automotive systems, maintenance, and repair terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency with computer systems and service management software is a plus.

What We Offer

• Competitive compensation
• Career advancement opportunities
• Ongoing training and development
• Supportive team environment
• Employee discounts and benefits (where applicable)

Apply today and join a team committed to delivering exceptional customer service and quality automotive care.