Salesforce Administrator

Salesforce Administrator

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Salesforce Administrator - Miami, FL

About the Role
We are seeking a skilled Salesforce Administrator to lead the implementation, adoption, and ongoing management of a Salesforce constituent relationship management system across multiple departments. This individual will ensure the platform aligns with organizational objectives, adheres to best practices, and enables data-driven decision-making across the organization.

The Administrator will collaborate with stakeholders to gather requirements, design solutions, implement system changes, and provide training to end-users. They will also manage reporting, dashboards, and integrations to enhance operational efficiency and data integrity.

Key Responsibilities

• Serve as the primary Salesforce Administrator and main point of contact for the organization's CRM system.

• Manage all aspects of Salesforce database administration, including constituent data, program tracking, and application configuration.

• Oversee user and license management, including setup, deactivation, roles, profiles, permission sets, and public groups.

• Configure Salesforce features such as custom objects and fields, flows, approval processes, dynamic actions, page layouts, record types, custom settings, and reports/dashboards.

• Gather and translate business requirements into scalable Salesforce solutions and best-practice workflows.

• Perform proactive system maintenance, including security audits, release updates, and health checks.

• Maintain and improve data quality through routine management, automation, and mass updates using tools such as Data Loader.

• Install, configure, and maintain third-party Salesforce applications, including document management, events, and fundraising tools.

• Conduct user training and create documentation to strengthen Salesforce expertise across the organization.

• Enable teams to make data-driven decisions by providing insights via dashboards, KPIs, and reporting.

• Continuously evaluate processes, recommend improvements, and implement strategies for better data governance and operational efficiency.

• Manage Salesforce Marketing Cloud (Account Engagement), including list building, automation rules, engagement programs, and data tracking.

• Collaborate with department leaders to optimize marketing and operational processes using Salesforce data and tools.

Qualifications & Skills

• Proven experience as a Salesforce Administrator, ideally with experience in nonprofit or multi-departmental organizations.

• Strong understanding of Salesforce configuration, automation, reporting, and integrations.

• Experience managing Marketing Cloud or similar Salesforce marketing platforms.

• Excellent problem-solving, communication, and stakeholder management skills.

• Ability to train and mentor staff on Salesforce best practices and data management.