Inside Sales Representative, Commercial Services

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:
We are seeking a highly motivated Inside Sales Representative to join our dynamic team. This role reports to our VP of Commercial Services and is at the forefront of our expansion into the small and medium-sized business market. As a key driver of commercial services growth, the Inside Sales Representative will focus on adding new monthly recurring revenue (MRR) while maintaining a high level of activity to generate results. The ability to articulate IQ Fiber's unique value proposition in the marketplace will be key to achieving success.

In this role, you'll have the chance to build relationships, solve problems, and help businesses within our network unlock their full potential through our reliable fiber-optic internet services. As a valued team member, you'll find a supportive environment that encourages innovation, values your voice, and celebrates your successes.

* This is an on-site position located in Jacksonville, FL.*

Essential Duties and Responsibilities:

• Proactively engage with inbound and outbound leads via phone, email, and online chat.
• Identify customer needs and match them with appropriate internet packages and services.
• Build and manage a robust pipeline of prospects through CRM tools.
• Conduct virtual product demonstrations and answer technical or service-related questions.
• Follow up with prospects consistently to close deals and exceed monthly sales targets.
• Collaborate with sales leadership and marketing to understand and optimize lead quality and conversion rates.
• Stay current on industry trends, pricing, and competitive offerings.
• Ensure a high level of customer satisfaction through professional and timely communication throughout the entire sales process.
• Perform other duties as assigned.

Qualifications:

• 3+ years of inside sales experience, preferably in internet or telecom industry.
• Strong understanding of internet technologies, including broadband, fiber, coax, DSL, and wireless.
• Exceptional verbal and written communication skills.
• Proficiency in CRM software (Salesforce, HubSpot, or similar).
• Goal-oriented with a track record of meeting or exceeding sales quotas.
• Ability to work independently while contributing to a team environment.
• Experience selling B2B internet access solutions.
• Knowledge of regional ISPs and telecommunications regulations.
• Familiarity with VoIP, cloud services, security or network infrastructure.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.