Call Center Representative

Overview

Mid Florida Eye is seeking an energetic patient-focused customer service-driven team member to join our multi-specialty ophthalmology practice in Mount Dora Florida.

Be part of a practice where people come first and your contributions are truly valued. Enjoy consistent work hours with no major holidays a robust benefits package and a supportive team environment where your skills and dedication make a real impact.

Experience in a call center or medical office especially in eye care is preferred.

Apply today to join our dedicated team and grow your career in a patient-centered environment!

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Mid Florida Eye is a multi-sub-specialtyeye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Mid Florida Eye are committed to inclusion and diversity. We believe today more than ever; it isnt speaking the words but starts with a culture of service caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information please visit our webpage at

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls addressing customer inquiries resolving issues and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries issues or product information.
• Listen actively to patients concerns assess their needs and provide effective solutions or guidance to resolve issues promptly and accurately.
• Maintain a comprehensive understanding of our products services and policies to provide accurate information to patients.
• Document all patient interactions accurately in the CRM system ensuring that records are complete and up to date.
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

Qualifications

• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Knowledge of medical and vision insurance preferred
• Experience with EMR/EHR and EPM NextGen is preferred but not required
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Adaptability and a willingness to learn and grow within the organization

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical dental and optical coverage 401K and short term disability
  
• Company paid life insurance
  
• Paid holidays and generous paid time off
  
• Paid parking where applicable
  
• Team oriented working environment where you are heard and respected
  
• Clear career ladder opportunities

#ESP1

Required Experience:

Unclear Seniority