Client Service Coordinator (Dispatcher)

Client Service Coordinator (Dispatcher)

Company: Aqua Plumbing & Air Services, Inc.
Location: Sarasota, FL
Schedule: M-F, 7:30 a.m. to 5:00 p.m.

About Us:

Aqua Plumbing & Air has been proudly serving Sarasota and surrounding communities for over 50 years. We are a trusted leader in residential and commercial plumbing, HVAC, electrical, and water treatment services. We are a family-owned business. Our team is growing, and we are looking for a motivated and customer-focused Client Service Coordinator  to join our Residential Service Department.

Position Overview:

The Client Service Coordinator is responsible for providing exceptional customer service and administrative support to our residential clients. This individual will be the first point of contact for customers, ensuring a smooth and positive experience from the initial call to the completion of the service.

Essential Functions:

• Handle incoming calls, emails, and online inquiries from customers
• Schedule service appointments and coordinate with technicians
• Provide accurate information regarding services, warranties, and pricing
• Maintain detailed and organized records within our service management system
• Resolve customer issues or escalate to the appropriate team member when necessary
• Follow up on completed jobs to ensure customer satisfaction
• Collaborate closely with internal departments for efficient service delivery
•  Perform other related duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with Microsoft Office and customer service software
• Positive attitude, team-oriented mindset, and professional demeanor
• Coachable and motivated to seek out additional responsibilities
• Ability to function well in a high-paced and at times stressful environment

Work Environment: In Office Setting, indoor, temperature controlled

Physical Requirements:

• Sitting 8 to 10 hours per workday
• Occasionally lift/carry (20) lbs.
• Occasionally bend (at waist), reach above shoulder
• Continuous phone use, typing, and/or data entry 8 to 10 hours per workday

Benefits :

• Competitive weekly pay
• Medical, Dental & Vision Insurance
• Life insurance
• 401K with company 25% match
• Paid holidays (including your Birthday!)
• Paid vacation
• Short & Long term disability
• Employee discount on company-provided services.
• Variety of Company-paid support programs for you and your family!
• Company Vehicle with Gas Card
• Tool replacement and Personal tool Program
• Ongoing Training & Career Development

How to Apply:

Apply online at or contact us at (941) 413-3425. You can also apply in person by going to:

EOE - Drug Free Workplace