Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. This is a Contract to permanent position, offering the opportunity to grow within a dynamic and customer-focused environment. The ideal candidate will excel at providing exceptional service, resolving concerns efficiently, and ensuring customer satisfaction. Responsibilities: - Respond to a high volume of inbound customer calls in a timely and courteous manner. - Address customer inquiries and complaints with empathy, aiming for effective resolution. - Provide accurate and detailed information about products, services, and company policies. - Record all customer interactions and updates in the company's designated system. - Escalate complex issues to the appropriate team or department when needed. - Consistently meet or exceed performance goals, including metrics for call volume, response time, and customer satisfaction. - Maintain a detail-oriented and positive attitude during all customer interactions. The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Requirements - High school diploma or equivalent is required; a college degree is a plus. - At least 1 year of experience in a customer service role, ideally in a call center setting. - Strong verbal and written communication skills. - Proven ability to resolve issues and manage multiple tasks simultaneously. - Proficiency in customer service tools and Microsoft Office applications. - Comfortable working in a fast-paced, high-volume environment. - Flexibility to work varying shifts and adapt to changing priorities. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .