Customer Service and Repair Coordinator
- Build and Maintain Customer Relationships - Introduce new customers to contracted distributors. Ensure ease of doing business and demonstrate graciousness, accountability, and timeliness.
- Service Coordination - Quote and invoice service solutions. Schedule field service technician visits to customer sites and coordinate returns for calibration at the factory.
- Phone and Email Communication - Triage incoming phone calls and emails related to pricing, order status, inventory levels, and basic technical support.
- Order Entry and Maintenance - Process new sales orders and confirm scheduled ship dates to customers. Provide special attention to expedites and investigate and resolve delays.
- High school diploma required; Associate or Bachelor's degree from college or technical school preferred.
- 1-3 years customer service experience required; experience with a manufacturer or manufacturer's representative preferred.
- Enthusiasm for customer-centric activities.
- Excellent written and verbal communication skills.
- Strong user of MS Office (Word, Excel, Teams).
- Self-motivated, able to work with little supervision.
- Exceptional organizational skills to manage multiple projects.
- Previous experience with ERP software (Oracle preferred); CRM software (Salesforce preferred).
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