Regional Call Center Coordinator
- Place and receive inbound calls including transferred calls from homeowners, respond to customer requests and input service request data
- Receive and process homeowner service requests in a timely manner per established policies, including settlement & releases and check requests
- Collect up‑to‑date project Customer Care status information, input to computer and distribute weekly project report
- Maintain RCC filing system for projects and individual home sites that permits quick access to all previous correspondence, and related data
- Support Customer Care associates as needed
- Provide on-the-job training for new associates
- Generate customer letters and emails
- Send and receive various surveys from customers and field associates
- All other duties as assigned
- High school diploma or GED Required
- 3 years' experience in a call center or customer service environment, preferably with a homebuilder
- Must be computer literate and possess strong Word, Excel skills and have the ability to learn customer service software applications
- Must be bilingual in English and Spanish
- Must possess strong organizational skills
- Minimum 50 WPM. Must be accurate for data entry
- Must possess excellent written and oral communication and interpersonal skills
- Must possess professional and friendly attitude to represent company in a positive manner and be able to develop a rapport with customers over the phone
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