Host (Part Time) - White Willow - World Equestrian Center Ocala

Job Description

Job Description

Job Summary:

The Host at The White Willow is responsible for creating a warm and welcoming first impression for every guest. This role sets the tone for the dining experience by providing attentive, polished, and professional service upon arrival and throughout the visit. The Host should be knowledgeable of restaurant operations, assist with guest inquiries, and ensure a smooth and seamless flow of service in alignment with The White Willow’s elevated dining standards.

Primary Responsibilities:

Maintain a strong guest focus while performing all duties

Deliver a high-quality and memorable guest experience from arrival to departure

Warmly welcome and greet guests in a professional and friendly manner

Manage reservations and seating to ensure an efficient and balanced dining room

Seat guests promptly while maintaining an organized waitlist when necessary

Communicate guest seating and updates effectively with servers and management

Answer questions regarding menu offerings, beverages, and restaurant or property amenities

Maintain cleanliness and organization of the host stand and entrance area

Monitor guest flow and dining room activity to support smooth service operations

Check in with guests periodically to ensure satisfaction and address any concerns

Respond promptly, courteously, and professionally to guest requests

Thank guests for their visit and invite them to return

Assist with clearing and resetting tables as needed to support service

Complete all assigned opening, running side work, and closing duties

This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Physical Requirements:

The physical demands outlined below are necessary to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Ability to stand and walk for extended periods of time

Qualifications, Education, Experience, Skills, and Abilities:

Strong communication skills in the predominant language(s) of our guests

Professional, polished appearance and grooming standards

Previous host or guest service experience preferred

Strong organizational and multitasking abilities

Ability to remain calm and composed in a fast-paced environment

Commitment to delivering exceptional guest service

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing exceptional service and memorable guest experiences in a positive and welcoming work environment. We are dedicated to supporting our team through a focus on work-life balance and professional development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.