Behavioral Health Navigator

Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician-led ecosystem based on a foundation of Science, Technology, Faith, and compassion.

Position Summary

The Behavioral Health Navigator supports the daily operations of the practice by assisting the Practice Manager and Medical Director with administrative, operational, and customer service tasks. This role helps ensure smooth workflow, efficient scheduling, high-quality patient/client experiences, and compliance with organizational policies. The ideal candidate is highly organized, proactive, and able to multitask in a fast-paced environment.

Key Responsibilities

Administrative Support

• Assist the Practice Manager with day-to-day administrative operations, providing backup support for scheduling, Medical Assistant duties, and other operational needs.
• Organize and maintain digital folders, Standard Operating Procedures (SOPs), and other practice documentation.
• Support the development and preparation of reports, presentations, census updates, and practice performance metrics.
• Coordinate staff meetings, training sessions, and internal communications.
• Provide administrative support to the Medical Director, including managing the Medical Director’s calendar and daily scheduling needs.
• Assist the Practice Manager and Medical Director with various administrative projects and marketing initiatives.
• Maintain flexibility in scheduling, with occasional requirements to attend and assist with evening events

Operational Support

• Monitor daily workflow to ensure smooth and efficient practice operations.
• Track provider caseloads and promptly report any deficiencies or concerns.
• Assist with onboarding new employees, including coordinating training schedules and ensuring completion of required documentation.
• Support compliance with all health, safety, regulatory, and internal policy requirements.
• Monitor the support chat to ensure timely communication, accurate information, and appropriate follow-through by support staff.

Team Support

• Serve as a liaison between staff and the Practice Manager to promote effective communication and maintain workflow continuity.
• Provide backup coverage during call-offs and PTO to support uninterrupted operations.
• Assist the Practice Manager with marketing initiatives and program events, including occasional evening events as required.

Qualifications

Required

• High school diploma or equivalent; associate degree preferred.
• 1–3 years of administrative or office experience (experience in a clinical or medical practice setting preferred).
• Completion of Medical Assistant (MA) training program.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills, with strong customer service abilities.
• Proficiency in office software such as Microsoft Office, Google Workspace, and EMR/Practice Management systems.
• Ability to maintain and update Excel spreadsheets with accuracy.
• Ability to create clear, professional documents using tools such as ChatGPT or similar AI software.

Key Competencies

• Reliability, professionalism, and a strong sense of accountability.
• Ability to multitask, manage competing priorities, and remain flexible.
• Strong problem-solving and critical-thinking skills.
• High level of discretion and ability to maintain confidentiality.
• Team-oriented mindset with adaptability in a fast-paced environment.