HVAC Service │Field Manager

Summary:
Peachy Keen is seeking a dynamic HVAC Service Supervisor to assist our leadership team in growing our team of technicians to deliver exceptional service to our high-end clientele. This role is pivotal in driving operational efficiency, team development, and customer satisfaction across our HVAC division. Peachy Keen is a customer-focused home services company dedicated to providing exceptional Air Conditioning (HVAC), Plumbing, Clean Water Filtration, and Air Quality Solutions & Heating Services. We believe in Clarity, Trust, and Transparency, ensuring homeowners experience top-tier service with peace of mind.

Key Responsibilities

Team Leadership & Development

• Assist the GM in recruitment, training, and mentoring of HVAC technicians
• Conduct performance reviews and set improvement goals
• Foster a culture of professionalism, pride, and continuous learning

Operations Management

• Schedule and oversee service calls, installations, and maintenance
• Coordinate with dispatch to optimize technician assignments
• Monitor KPIs including response time, job completion, and customer feedback
• Proficient in ServiceTitan and in creating HVAC estimates,

Technical Oversight

• Provide hands-on support for complex diagnostics and repairs
• Ensure compliance with safety regulations and industry standards
• Stay current with HVAC technologies and best practices

Customer Experience

• Handle escalated service issues with empathy and urgency
• Maintain high levels of client satisfaction and trust
• Promote service agreements and generate leads for new business

Inventory & Budgeting

• Manage parts inventory and equipment needs
• Ensure timely invoices and receivables

Qualifications

• 5+ years in HVAC service, with 2+ years in a leadership role
• Strong technical knowledge of residential HVAC systems
• Excellent communication, conflict resolution, and customer service skills
• Proven ability to lead and inspire teams
• Valid driver’s license and clean driving record
• HVAC certification preferred
• Skilled in creating estimates

Why Peachy Keen?

If you are an enthusiastic individual who thrives in an organized setting and possesses the necessary skills, appreciates Growth, Coaching + Leadership Opportunities with Family Time and Fun Work Outings ? If you are, then we encourage you to apply for this exciting opportunity.

Peachy Keen was born out of a simple idea: your home should feel like a haven… and that starts with reliable, honest service. We're a team of professionals who’ve worked in HVAC, plumbing, and heating for years, and we came together to build something better: a company that treats your home with the same care we treat our own.

We’re locally owned, family-minded, and proud to serve South Florida. From the first phone call to the final walk-through, our goal is to make every job feel seamless, respectful, and, well, peachy.

• Florida-based with a premium brand reputation
• A collaborative team dedicated to service excellence.
• Ambitious career and growth plans
• Strategic leadership team with a clear vision
• Culture built on trust, excellence, and team satisfaction