Housekeeping Supervisor - Buena Vista Suites Olando Hotel

Scope of Position

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back of house areas. He/she will support the Housekeeping Manager in maintaining high standards of cleanliness and guest satisfaction while supervising and coordinating the work of housekeeping associates.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
• Ability to communicate clearly with guests and associates.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
• Ability to operate a motor vehicle.

Responsibilities

• Supervise housekeeping associates, including rooms attendants, houseperson's, and public area attendants.
• Inspect guest rooms, corridors, and public areas for cleanliness and adherence to hotel standards.
• Assign daily duties and responsibilities to housekeeping associates.
• Provide training and coaching to associates to ensure performance meets company standards.
• Approach all encounters with guests and associates in a professional, service-oriented manner.
• Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Maintain inventory of cleaning supplies, linens, and amenities; submit requisitions as needed.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes on assignment sheets/work boards.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Communicate concerns/opportunities to the next shift.
• Ability to be able to perform all Room Attendant and Houseperson duties.
• Report and follow up with engineering issues.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
• Support a positive work environment and encourage teamwork among all associates.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.