Digital Customer Support Specialist

Digital Customer Support Specialist St. Petersburg, FL 33716 Schedule: M-F 8am-5pm Pay Rate: $23/hrly Description: + Associate will primarily handle batching and scanning of returned mail. + Troubleshoot and/or train on systems and processes through world class phone support. As well, facilitates problem resolution and document processing. + Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. + Reviews, updates, maintains, and services client accounts by ensuring the documentation meets industry policies and regulations which will protect the firm, Financial Advisor's and clients. + Answers operational and compliance questions via phone or email related to systems and department processes. + Prepares industry-required mailings to clients. + Serves as a liaison between branches and other home-office personnel in a call center environment. + Provides support and direction regarding required operational processes, policies and timeframes. + Educates FA's and home-office personnel on the use and maintenance of systems required for submitting documentation to the Home Office. + Provides support as well as assists in on-the-job training for other associates + Supports a continuous improvement environment by providing feedback on processes and procedures. + Performs other duties and responsibilities as assigned. Qualifications: High School Diploma or GED equivalent At least 4 years experience with Microsoft Office Excellent oral and written communication skills #eastpriority25 Job Type & Location This is a Contract position based out of St. Petersburg, FL. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in St. Petersburg,FL. Application Deadline This position is anticipated to close on Nov 21, 2025. h4> About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.