Client Services Coordinator

Customer Service & Order Fulfillment Specialist Location: Jacksonville, FL (Southside/Southpoint)

Environment: Dynamic Manufacturing / Small Business

The Opportunity: Why This Isn't Your Average Corporate Role If you are used to the rigid, siloed structures of a massive corporation where every move is dictated by a product catalog or a pre-defined script, this might not be the right fit. We operate differently.

We are a high-visibility, hands-on manufacturing business where the "standard operating procedure" is often your own critical thinking. We don’t rely on massive outside sales teams or automated order flows to do the heavy lifting—we rely on you. We are looking for a multifaceted professional who thrives in a less regimented environment and prefers wearing multiple hats over staying in a narrow lane. If you come from a smaller, fast-paced manufacturing or distribution background where you’ve had to adapt quickly and solve problems on the fly, you’ll feel right at home here.

Who You Are

• A "Swiss Army Knife": You are willing to jump in and help with credit collections, marketing distribution, or cross-training in international shipping as needed.

• Process-Oriented but Flexible: You can follow quality SOPs while simultaneously driving improvements to make our order flow more efficient.

• High-Volume Pro: You can maintain extreme attention to detail while managing high visibility and a fast-paced workload.

• Independent: You don’t need a manager hovering over you to know what needs to be done next.

Qualifications

• Experience: 3–5 years in B2B customer service, order fulfillment, or a multifaceted administrative role (experience in a manufacturing or dynamic small-business environment is highly preferred).

• Technical Skills: Proficiency in Microsoft Office, with intermediate to advanced Excel skills

• Education: Two-year college study in a related field is preferred.

• Communication: Excellent interpersonal skills with the ability to navigate conversations with both shop-floor teams and executive-level customers.

• Physical: Ability to sit for prolonged periods and navigate a manufacturing facility as needed.

salary: $45,000 - $50,000 per year
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

In this role, you aren’t just entering data or reading from a script; you are the bridge between our customers and our production floor. You will provide comprehensive support for US Domestic Distributors, GPO accounts, and OEM partners.

• End-to-End Order Management: Manage the full fulfillment cycle, including entry, pricing verification, expediting, and schedule notifications.

• Technical & Sales Support: Act as the primary point of contact for technical inquiries, quotations, and the RMA (Return Merchandise Authorization) process.

• Data & Reporting: Maintain GPO member databases and prepare monthly sales, commission, and admin reports (requiring strong Excel skills).

• Cross-Functional Collaboration: Partner daily with Manufacturing, Engineering, Shipping, and Finance to ensure customer requirements are met.

• Problem Solving: Take direct initiative to resolve customer complaints and service issues, documenting findings to support our quality system.

Skills

• Client Service
• sales coordination (2 years of experience is required)
• Order Management (2 years of experience is required)
• Sales Administration
• CUSTOMER ORDERS/SALES (3 years of experience is required)
• Vendor Relations
• Data Entry
• Phones
• Problem Solving
• Excel (3 years of experience is required)
• Pricing
• Quotes
• Customer Service (3 years of experience is required)
• Manufacturing
• Product Knowledge
• Phone Ettiquette
• Operations
• Analysis - Sales
• Pension and Trusts
• Sales Support

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.