Sr Director, CC Prospect & Vendor Management

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Sr. Director Contact Center Prospect and Vendor Management is responsible for overseeing all new lead generation through new marketing channels and vendor partnerships for the Marketing Contact Center Operations. Primary areas of focus include enhancing efficiencies within the Marketing Contact Center Operations through activating new qualified prospect leads, serving as the primary liaison with vendors and external partners. Strong leadership, contract negotiation, relationship management, operational excellence, financial acumen, and the ability to create a strategic vision is a minimum requirement for this role. Primary customers include leadership at the Marketing Contact Center, external partners and vendors, and internal teams including legal, brand, IT, marketing operations, and finance. This role reports directly to the Senior Vice President, Marketing Operations for Vacation Ownership.

How You'll Shine:

• Deliver and activate lead generation strategies for the Marketing Contact Center by sourcing new partnerships and leveraging existing ones in support of creating 50k+ tours annually.
• Full ownership of prospect lead journey – partner with legal, brand and IT. Ensure all prospect leads have a clear and defined path from the source to the sales channel in the lead journey. Develop strong internal and external relationships with stakeholders at every stage of the lead journey to drive maximum production efficiency.
• Ensure all prospect leads are cost effective by building pro forma expectations with regular performance review. Oversee all vendor partnerships driving maximum efficiency in lead generation. Deliver reports and analytics on all vendor partnerships and drive operational excellence through strong influence and leadership. Provide operational insights on the Marketing Contact Center pertaining to lead performance; develop and execute strategies to maximize efficiency in partnership with Sr. Director of Marketing Contact Center Operations.
• Establish strategic vision of prospect leads and vendor relationships to increasing annual tour flow, partnering with the SVP of Marketing Operations. Collaborate with the SVP of Corporate Alliances and the VP of Strategic Partnerships to ensure maximizing all current relationships as sources for lead generation through data sharing arrangements, employee engagement, or customer-facing offers. Provide quarterly updates on strategic vision to senior leadership on strategic vision of prospect lead and vendor relationships.

Travel Requirements:

• Travel up to 25% of the time

What You'll Bring:

• 4-year degree in marketing, operations, or finance or related discipline
• Demonstrated ability to work under pressure
• Previous experience in timeshare industry leading teams onshore and vendor management offshore
• Experience managing P&L in excess of $100m
• Proven ability in contract negotiation and relationship management
• Superior leadership, oral and written communication skills
• Prior experience in engaging directly with C-suite executives
• Proficiency in Microsoft Office Suite
• Experience with Noble or CXone dialer system
• Salesforce or similar CRM platform experience is a plus
• 10+ years of management experience
• 7+ years of senior leadership experience in call center operations

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.