Customer Service Representative and Office Assistant

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Are you looking to be part of a high-performing and growing team at a family-oriented company filled with high-quality, respectful, and positive people? Does the uncertainty in the economy have you looking for something steady and recession-resistant?

Who You Are

You are a multitasking pro who thrives in a fast-paced environment, with excellent communication skills and a strong attention to detail.

As a Customer Service Representative and Office Assistant at On-Time Pool Service, you will be a crucial part of a team that values respect, communication, integrity, adaptability, and quality. With a commitment to working hard, supporting each other, and making a positive impact, you will contribute to a culture that fosters personal growth and professional success. Your role will involve 40 to 45 hours of work per week in a positive and inclusive environment where your contributions are recognized and valued, ultimately working towards shared successes that benefit everyone involved.

Customer Service and Office Assistant Benefits

• Compensation: Starts between $18 and $20 per hour, depending on experience and qualifications. Wages can advance with quality work, efficiency, detail orientation, good communication, professionalism, and being a good team player.
• Monday through Friday work week expected 40 hours. Over 40 hours paid at time and a half.
• Paid holidays, including a week off paid between Christmas and New Year's.
• Paid Time Off.
• Company 401k with employer match.
• No overnight or weekend work.
• Paid training.

Customer Service and Office Assistant Responsibilities

• Provide excellent customer service, answering phones, emails, business texts, and other client communications in an upbeat and friendly manner. Handle administrative tasks associated with client communications.
• Develop and nurture customer relationships, including performing inside sales.
• Data entry into the company's CRM, scheduling, and accounting software.
• Perform inventory management.
• Other customer service and administrative duties as may be assigned.

Customer Service and Office Assistant Qualifications

• Must have availability to work Monday - Friday. Longer hours (overtime) may sometimes be required to complete all tasks.
• Must have critical thinking ability and problem-solving skills.
• The ability to multi-task in a fast-paced environment is critical. Go-getters are encouraged to apply.
• Excellent customer relationship building and communication is a must.
• Must have a positive attitude and work well with the team.
• Familiarity with Microsoft Outlook, Excel, Word, and multi-line phone systems is preferred.
• Candidates working in an office setting in the trades such as pool service, pool construction, HVAC, plumbing, electrical, cleaning, and janitorial are encouraged to apply.

Ready to join our team? Apply now and be part of a fun and dynamic work environment!

Requirements

• Work Hours: 40 to 45 hours work
• Required Education: High school or equivalent
• Required Experience: Mid level(3) years