Fitness Manager
- Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation.
- Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience.
- Hiring, training, scheduling, and supervising staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers.
- Manage the payroll process for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and in a timely manner.
- Effectively communicate goals, expectations, and procedures to the other department leaders and staff members, ensuring everyone understands their roles and responsibilities.
- Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, personal trainer certifications.
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
- Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
- Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
- Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
- 2 years of management experience; fitness/personal training management is a plus!
- 3-4 years of customer service experience.
- Personal Training sales experience is highly preferred.
- Prior experience or strong interest in the fitness industry.
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Strong communication skills, both verbally and in writing, for interacting with members, personal training clients, employees, management, and vendors.
- Excellent MS Office skills.
- And, of course, someone who embraces our Core Values!
- Must successfully pass background check.
- CPR certification required within 30 days of hire.
- Must have valid PT certification.
- Previous sales experience required.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Variable income opportunities including commission and bonus
- Post training increase
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full-time vs. part-time employment.
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