Remote Medicaid Outreach Specialist

Remote Medicaid Outreach Specialist

Elder Needs Law, PLLC | Florida

Job Type: Â Full-Time | Non-Exempt
Work Location: Â 100% Remote
Schedule:  Monday–Friday (standard business hours)

About Elder Needs Law

Elder Needs Law, PLLC is a Florida-based elder law firm dedicated to helping seniors and their families navigate Medicaid planning, life care planning, and long-term care solutions . Our work is deeply personal and often time-sensitive, requiring compassion, precision, and exceptional client service.

About the Role

Elder Needs Law is seeking a Remote Medicaid Outreach Specialist  to support our Senior Medicaid Case Manager throughout the Medicaid application and case management process. This role is ideal for a highly organized, detail-oriented professional who excels at follow-up, document coordination, and client communication.

This position plays a key role in keeping Medicaid cases moving forward smoothly while maintaining the firm’s high standard of professionalism, discretion, and empathy.

Key Responsibilities

• Request, track, and organize client documentation, including financial, medical, and legal records
• Maintain accurate and up-to-date case files in the firm’s case management system
• Draft, proofread, and format correspondence and supporting documents under the direction of the Case Manager
• Communicate with clients, caregivers, and third-party providers to follow up on outstanding items
• Monitor deadlines and assist with tracking case progress to ensure applications and filings stay on schedule
• Coordinate and schedule meetings, calls, and document review sessions
• Provide general administrative support, including data entry, scanning, and digital filing
• Deliver courteous, professional, and compassionate service in every client interaction

Qualifications

• Prior experience in an administrative, legal assistant, or case management support role
• Elder law or Medicaid experience is a plus but not required
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and document management tools
• Comfortable learning new software and systems quickly
• Self-motivated, reliable, and effective in a remote work environment
• High level of discretion when handling confidential and sensitive information
• Professional demeanor and genuine commitment to supporting seniors and their families

Technology & Work Requirements

• Proficiency with:
• Microsoft Office 365 (Outlook, Word, Excel)
• Zoom
• CRM or case management software (Lawmatics experience is a plus)
• Ability to maintain a fully equipped home office, including:
• Desktop or laptop computer
• Reliable, high-speed internet connection
• Phone access

What We Offer

• Fully remote work environment
• Training and mentorship from experienced elder law professionals
• Opportunity for long-term growth within the firm
• Collaborative, mission-driven team culture

Compliance & Confidentiality

This position does not permit the practice of law or the provision of legal advice. All work must be performed under the direct supervision of firm attorneys and in compliance with Florida Bar and ABA rules. All employees are required to sign a confidentiality agreement.