Head of Security Operations #0912

Our client, a privately held services organization, is seeking a Director of Security Operations to lead a substantial frontline operations division. The business supports a broad mix of commercial and institutional clients and is currently in a period of active growth.

This role offers the opportunity to assume full divisional responsibility and play a meaningful part in shaping the next stage of the company’s expansion.

Overview

Reporting directly to the COO, the Head of Security Operations will oversee a large, distributed hourly workforce supporting complex, 24/7 client operations. This is not a maintenance-focused position. The ownership team has made a strategic decision to elevate the leadership of this division and is committed to continued growth, giving the incoming Director a clear mandate to improve performance standards, strengthen accountability, and support the scaling of the business.

The successful candidate will join a division with established operational foundations and long-standing client relationships. This is an opportunity for an executive operator to bring structure, leadership, and strategic direction to help take the division to its next level. Candidates who thrive in entrepreneurial, high-accountability environments and want meaningful influence over outcomes are encouraged to apply.

Key Responsibilities

• Oversee staffing, scheduling, shift coverage, and overtime management across round-the-clock operations
• Lead, develop, and hold accountable a team of direct reports across multiple sites, including performance reviews, coaching, and progressive corrective action where required
• Full P&L responsibility, including budget compliance, billing, and contract profitability
• Coordinate cross-functionally with HR and Finance to support operational success
• Implement and uphold SOPs, quality control processes, and performance expectations
• Foster a culture of safety, recognition, and high performance throughout the division
• Manage operational mobilization and client transition planning for new and ending accounts
• Drive client retention and act as the executive-level relationship owner for key accounts
• Support business development through bid presentations and new account proposals as requested by senior leadership
• Report on operational performance and provide strategic recommendations to senior leadership

Requirements

Required Qualifications

• Strong financial and analytical capabilities, including oversight of budgets, billing, labor productivity, and overtime management
• Proven success leading a large, multi-site security operation with direct P&L accountability
• Excellent written and verbal communication skills
• Working knowledge of security industry regulations, compliance standards, and operational best practices
• Strong client relationship management experience with a record of retention outcomes
• Experience maintaining consistent operational standards across multiple locations, ideally spanning more than one state or region
• Executive-level leadership experience with a demonstrated history of building accountable, high-performing teams and driving change independently
• Background with a regional or national security services provider
• Strong strategic thinking and problem-solving ability, with the capacity to translate strategy into operational execution

Preferred Qualifications

• Minimum three years managing teams of 50 or more
• Bachelor’s degree in Business Management, Law Enforcement, or a related field
• Experience leading a division through significant growth, expansion, or organizational change

Benefits

• Base salary: $100,000 - $120,000 depending on experience
• Performance bonus: 15% based on individual and company performance
• 401(k)
• Healthcare coverage
• Partially paid parental leave
• PTO: 104 hours (years 0-2), scaling to 184 hours at 10+ years
• Relocation assistance available for the right candidate

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