Strategic Account Manager

About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at
WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How will you make an impact?

As a Strategic Account Manager, you are responsible for increasing our share of business with a defined number of strategic customer accounts. You will do this by being an indispensable resource, offering creative solutions to their needs to help them develop their own business and in doing so developing WebBeds’ business. This will involve deep knowledge of the customer, the development of relationships within various departments and at various levels within the customer organization, and leverage of the wider WebBeds organization to deliver bespoke strategic plans for those customers. You will coordinate WebBeds’ resources on behalf of the customer to deliver superior value that will in turn contribute to the development of WebBeds’ relevance to both our suppliers and customers.

• Represent WebBeds in day-to-day partner contacts, co-create strategies to strengthen long-term relationships to meet both partner and company goals
• Develop a deep understanding of our partners’ business, key personnel, their partners, the position of our competitors in their ecosystem, the problems that they face, and opportunities for WebBeds to support their objectives
• Develop relationships with multiple customer stakeholders, cross-functionally and throughout the customer organization
• Be creative in devising solutions to enhance commercial, technical, and operational performance through partnering with internal functional stakeholders, including, but not limited to, Technical Account Management, Pricing, Sourcing, and Operations to be the voice of the customer and foster a collaborative approach across the broader WebBeds business
• Act as brand ambassador for WebBeds and drive the importance of us as a key hotel supplier by increasing market share relative to competitors
• Build and execute quarterly-business-reviews, involving relevant internal stakeholders
• Devise detailed account plans on an annual basis
• Work on the retention, contract negotiation, and contract extensions of top North American partners
• Use WebBeds’ data tools daily to track performance, identify opportunities, and course correct as necessary to meet KPIs
• Travel to attend customer meetings and relevant tradeshows, including setting appointments with customers
• Other tasks deemed relevant to delivering company objectives

The skills we would love to see in your suitcase!

• University degree or equivalent related professional experience
• Travel distribution background preferred
• Proven experience in sales/account management handling key accounts in a B2B environment required
• Exceptional verbal and written communication skills and comfort working with c-level partner contacts
• Strong relationship management skills with external and internal stakeholders
• Outstanding analytical, numerical, and problem-solving skills, able to use data to identify underlying trends and make informed commercial decisions
• Ability to prioritize workload managing multiple projects with new and existing high-value partners
• Solution-based approach to sales with a solid understanding of technology
• Strong commercial instinct and entrepreneurial drive combined with the ability to think creatively and take initiative to execute effectively
• Ability to travel up to 30%

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe 🌎
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast-growing market leader within travel & endless possibilities 💼
• Culture built on collaboration🤝 empowerment and innovation 💡

Find out more about the WebBeds business at - #LI-Hybrid