Sprinkler Service Technician III

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
  • These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Maintain truck inventory to ensure timely response to customer needs
• Perform other duties as assigned.

What we look for

Required

• High School Diploma or equivalent.
• Possess a valid driver’s license and driving record that meets company requirements
• Must possess and retain current State Fire Protection License or Journeyman License valid
• 2 years of documented experience in Fire Sprinkler/Suppression industry
• Willing and able to travel, including overnight travel.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals
• Ability to follow verbal and written instructions
• Able and willing to perform physical labor to include carrying and moving equipment and tools up to 70 lbs.
• Able and willing to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able and willing to work flexible hours, including weekends, to meet customer requirements.
• Able and willing to participate in an on-call rotation schedule
• Demonstrate a high level of customer service
• Able and willing to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Able to pass a pre-employment background and drug test

Preferred

• NICET Level II
• 3 or more years of documented experience in Fire Sprinkler/Suppression industry

HIRING HOURLY RANGE: $19.71 - $24.52 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at