Business Analyst PolicyCenter

Job Title: Business Analyst PolicyCenter
Job Location: Lake Mary, FL ( Hybrid)
Interview: Virtual
Job Duration: 6+ Months

We are seeking a well-rounded Business Analyst with strong Guidewire PolicyCenter experience to support a mix of new initiatives, enhancements, and ongoing maintenance work . This role partners closely with business stakeholders and IT delivery teams to understand process needs, ask the right questions, and translate change requests into clear functional and technical documentation.

This BA will collaborate with other analysts across the Guidewire ecosystem, so strong communication, cross-team coordination, and exposure to multiple areas within PolicyCenter are key.

Key Responsibilities:

• Serve as a Guidewire PolicyCenter subject matter expert , supporting both project work and production maintenance.
• Partner with business functional areas to gather, analyze, and document system change requests .
• Facilitate discussions with stakeholders to understand business processes , identify gaps, and clarify requirements.
• Assess impacts of process changes and business needs on system functionality, integrations, and downstream requirements .
• Work closely with Solution Architects and Developers to identify dependencies , integration touchpoints, and design considerations.
• Drive requirements through the SDLC / Agile lifecycle , ensuring changes are properly documented, developed, tested, and deployed.
• Create and maintain documentation including:
  • Software Requirements Specifications (SRS)
  • Use cases and user stories
  • Functional/technical requirements
  • Wireframes
  • System flows / diagrams
• Act as a liaison between business leads, application delivery, QA, and support teams .
• Support UAT planning and execution , including validation of expected outcomes.
• Partner with QA to ensure test cases remain accurate, complete, and cover alternative scenarios.
• Assist Operations/support teams with triage of production issues prior to development escalation.

Required Skills & Experience:

• Guidewire PolicyCenter experience is required (mandatory) .
• 3+ years of Guidewire implementation experience.
• 4+ years of overall Business Analyst / functional analysis experience.
• Strong understanding of Agile methodologies and working in cross-functional teams.
• Proven ability to write detailed requirements documentation (SRS, use cases, wireframes).
• Experience using defect tracking tools such as JIRA, Rally , or similar.
• Strong communication skills — able to lead conversations, ask probing questions, and drive clarity.
• Ability to negotiate and align stakeholders when requirements conflict or vary.
• Comfortable reviewing system behavior using browser developer tools .

Preferred / Nice to Have:

• Guidewire PolicyCenter certifications (strong plus)
• Experience across multiple PolicyCenter functional areas (well-rounded exposure)
• Familiarity with:
  • HTML / XML
  • SOAP APIs
  • UX / UI concepts
• Insurance domain experience:
  • Homeowners insurance knowledge required
  • Commercial property experience is a plus

Education:

• Bachelor’s degree from an accredited college or university (preferred)
• Equivalent combination of education and experience will be considered