Engineer, Site Reliability

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full-time Engineer, Site Reliability reporting to the Senior Manager, Site Reliability .

The position is onsite and based in Miramar, Florida.

The position is also not eligible for work authorization sponsorship.

Position Summary

The Observability Engineer will operate and continually enhance the enterprise observability platform within one of the most complex hospitality and maritime technology ecosystems. This role ensures reliable system visibility across hundreds of applications and mission-critical services by delivering instrumentation, telemetry, robust monitoring practices, and operational insights to enable proactive performance management across cloud and hybrid environments.

Essential Duties and Responsibilities

• Configure, maintain, and optimize observability platforms such as Cisco AppDynamics, Splunk, ThousandEyes, and PagerDuty AIOps across AWS and Azure environments.
• Partner with application, cloud, and platform teams to implement standards for metrics, logs, traces, and event handling, ensuring full-stack visibility.
• Design and maintain dashboards, health indicators, and alert policies to improve detection accuracy and reduce noise.
• Implement OpenTelemetry instrumentation and telemetry pipelines for data quality, enrichment, and multi-backend exporting.
• Collaborate with Site Reliability Engineering teams to define and manage SLIs, SLOs, and actionable alerting thresholds for critical services.
• Support AI-driven incident detection, event correlation, and workflow automation across ITSM systems such as ServiceNow.
• Enable observability for Kubernetes workloads (EKS, AKS) and cloud infrastructure with AWS CloudWatch and Azure Monitor integrations.
• Contribute to observability standards, onboarding playbooks, automation scripts, and continuous improvement initiatives.
• Assist in troubleshooting performance issues across application tiers, cloud-native workloads, and distributed systems environments.
• Participate in platform upgrades, telemetry hygiene activities, and cost-optimization strategies for large-scale observability systems.

Qualifications, Knowledge and Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience considered.

• 3–5 years of hands-on experience in Observability, Site Reliability Engineering, or similar technical disciplines.
• Demonstrated experience with observability platforms such as AppDynamics, Splunk, or equivalent APM and log analysis tools.
• Skilled in Kubernetes, preferably EKS/AKS, and cloud observability across AWS and Azure.

• Proficiency in configuring, troubleshooting, and optimizing complex monitoring systems.
• Strong understanding of OpenTelemetry, distributed tracing, and related telemetry standards.
• Familiarity with AIOps, incident response workflows, and ITSM integration (ServiceNow).
• Scripting and automation experience in Python, Bash, PowerShell, and infrastructure tools (Terraform, Ansible).

• Strong problem-solving, analytical, and collaboration skills.
• Ability to translate operational insights into actionable improvements.
• Excellent communication skills to support cross-functional teams in a dynamic environment.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.