Customer Support Technician
About Us:
Radise Internation LLC is a dynamic leader in innovative customer solutions, dedicated to enhancing user experiences through cutting-edge technology and personalized service. Our vibrant company culture fosters collaboration and creativity, making us a sought-after employer in the tech industry.
The Opportunity:
As a Customer Support Technician at Radise Internation LLC, you will be the frontline supporter for our valued clients, ensuring their needs are met with professionalism and expertise. This pivotal role directly contributes to client satisfaction and retention, enhancing our reputation as a customer-first organization.
Job Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document support interactions and escalate complex issues when necessary.
- Assist in developing and updating user manuals and help documents.
- Participate in team initiatives to improve customer service processes and workflows.
Desired Qualifications:
- 2-4 years of experience in customer support or technical support roles.
- Proficient in troubleshooting common software and hardware issues.
- Strong verbal and written communication skills.
- Ability to work independently and effectively in a team environment.
- Familiarity with customer relationship management (CRM) systems.
Nice-to-Haves:
- Experience in the technology or software industry.
- Knowledge of networking concepts and diagnostics.
- Certification in ITIL or Microsoft technologies.
- Experience with remote support tools.
- Multilingual skills to support a diverse client base.
```
Recommended Jobs
Ford Certified A/C and Electrical Technician
We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and Ford certified. The day-to-day duties include …
PRN Gastroenterology Physician
Lee Health is seeking Gastroenterologists! Lee Health is a non-profit organization with nearly 90 practice locations throughout Southwest Florida. We have more than 16,000 employees, 4,500 voluntee…
Full Cycle Bookkeeper
Full-time Description Join our Team! Leland Management is seeking an experienced Full Cycle Bookkeeper to join the accounting team. Join our team to learn why the Orlando Business Journal h…
FINANCIAL EXAMINER/ANALYST II
FINANCIAL EXAMINER/ANALYST II - 43001731 Date: Nov 3, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website . Requi…
General Cleaner
Established in 1990, Owens Realty Services is a full-service commercial brokerage, investment, management, maintenance, housekeeping and environmental services company. Our comprehensive roster of se…
Warehouse Supervisior
Position summary: Plans, organizes, and monitors the shipping, receiving, storage, and distribution of all items received either from suppliers or production ensuring a smooth and consistent op…
Nanny
Childcare, swim and sports supervision, date night supervision. Either parent travels occasionally for work so additional help will be needed during those times. Housekeeping duties while kids are at …
Leadership Track - Remote Life Insurance Sales
Remote Insurance Sales Representative — Unlock Potential Job Type: 1099 Independent Contractor Schedule: Flexible, Remote Compensation: Commission-based (Average $75,000 – $250…
(LPN) Virtual Nurse Coordinator
About Wellbox: Wellbox is a fast-growing healthcare company empowering people to lead healthier lives. We provide preventative care solutions and support patients in managing chronic conditions from…
Sous Chef, Kennedy Space Center
The opportunity Delaware North Parks and Resorts is hiring a Sous Chef to join our team at Kennedy Space Center in Merritt Island, Florida. As a Sous Chef, you will be responsible for supporti…