Business Office Manager

Mainstay Senior Living
Oviedo, FL

Position Summary

We are seeking a highly organized, detail-oriented, and revenue-driven Business Office Manager to oversee the financial and administrative operations of our assisted living and memory care community.

This position plays a critical role in accounts receivable, billing accuracy, Medicaid coordination, and cash flow management. The ideal candidate is confident in collections, proactive in problem-solving, and comfortable working closely with families, corporate leadership, and regulatory requirements.

Key Responsibilities

Accounts Receivable & Billing

  • Manage monthly rent billing for private pay and Medicaid residents

  • Post payments accurately and reconcile resident ledgers

  • Process ACH, credit card, and trust payments

  • Monitor aging reports and aggressively follow up on outstanding balances

  • Implement and track payment plans and promissory notes

  • Ensure late fees are applied consistently per policy

Medicaid & Insurance Coordination

  • Assist with Medicaid conversion tracking

  • Verify eligibility and authorization documentation

  • Communicate with case managers and POAs

  • Ensure proper documentation is collected and maintained

Financial & Administrative Duties

  • Maintain accurate resident financial files

  • Prepare financial reports as requested by corporate

  • Code and track invoices

  • Assist with budget monitoring

  • Support audit and compliance documentation

HR & Office Support

  • Maintain employee files and onboarding paperwork

  • Support payroll coordination and timecard review

  • Ensure required postings and documentation are current

Customer Service & Communication

 

  • Serve as primary contact for billing questions

  • Communicate clearly and professionally with residents and families

Posted 2026-02-26

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