CONFERENCE SERVICES CONCIERGE

: This position acts as support and liaison between the Catering Sales and Conference Services Department and the guests to ensure that client needs are met or exceeded at all times. Consistently represent a “can do” attitude. Ensure that all functions and meetings consistently represent the highest level of quality. To ensure that all areas represented by the Meetings and Special Events Department are immaculate, correct in detail and of the highest quality and customer's needs are always top of mind. Provides clerical/secretarial and administrative support for the Catering & Conference Services Department and its managers. To include by not limited to: typing, computer input, filing, answering telephones, printing reports, copying, creating and distributing BEOS and resumes, merging contracts, reporting, assisting with in-house events, and overall communication for the department to resort. QUALIFICATIONS: 1) High school graduate, some college. 2) Ability to pleasantly communicate with proper grammar in English. 3) Ability to provide legible communication. 4) One year of experience in similar position in hospitality industry. 5) Ability to work a flexible schedule, including evening and weekends SKILLS: 1) Ability to focus attention on guest needs, remaining calm and courteous. 2) Ability to promote positive relations with all individuals 3) Ability to think clearly, quickly, maintaining concentration and making concise decisions. 4) Ability to problem solve in a professional and calm manner. 5) Knows when to engage hotel departments to meet client needs in advance, in short notice and on the spot. 6) Ability to prioritize, organize and follow up. 7) Ability to communicate clearly and effectively. 8) Manages his/her time appropriately. 9) Ability to maintain confidentiality of all guest information and pertinent hotel information. 10) Ability to exert physical effort in setting up food table and transporting food and beverage items. 11) Ability to work cohesively with other departments and co-workers as part of a team. 12) Excellent computer and technical skills, including Microsoft Office. Delphi experience preferable. 13) Ability to ascertain guests, hoteliers, or telephone callers needs and comply with same to ensure customer satisfaction.