Outreach Specialist
Lotus Behavioral Health Is a Center of Excellence for Adolescents with Family-Focused Care . We are committed to creating a nurturing and therapeutic environment to foster a healthy lifestyle in our clients. At Lotus Behavioral Health, we believe in treating our patients and their families with the respect and high-quality care they deserve. In our teen substance use treatment, active family participation is essential for recovery. About us: Click Here The Outreach Specialist position represents the organization in markets in Florida, including hospitals, crisis units, physicians, mental health professionals, and other agencies. The position assists in the organization and implementation of the marketing plan. Performs marketing functions as assigned by the Executive Director. Essential Job Duties :
- Identifies the most viable, potential referral sources/payers within the target markets and determines how to access those sources.
- Consistently gain customers through established selling processes.
- Provides individualized follow-up services to all customers.
- Maintains thorough understanding of the substance use treatment market across the state. Report changes in the market to the executive team.
- Develops a contact list of step-down/alternative placement programs and community resources to assist Admissions.
- Develop a plan to maintain team goals of at least 100 face to face contact per month and at least 50 unique, virtual connections per month with follow-up to each.
- Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
- Must be able to work independently as well as collaboratively within a team setting
- Must have excellent supervisory skills, and exceptional soft skills, such as relationship-building, communications, listening, negotiation and diplomacy
- Must have strong interpersonal communication, problem solving, and teambuilding skills
- Must be detail oriented, have excellent organizational skills and be flexible
- Must have the ability to communicate effectively via phone and in person
- Actively participates in performance management and coaching
- Demonstrates respect for consumer confidentiality practices
- Must possess the ability to learn and/or operate relevant computer operating systems and embrace electronic health records and take ownership of the CRM for data collection
- Education: Bachelor's Degree in Marketing or related business field or equivalent work experience in related field.
- Experience: Minimum two (2)-years in Marketing/Sales, preferably in the Counseling/Psychiatric and/or Substance Use field.
- License/Certification: N/A
- Physical Requirements: Irregular and long hours may be required occasionally. Current Driver’s License and car insurance. Some over-night travel is required. Lifting and loading twenty (20) pound boxes containing brochures and/or literature, tables, display boards, etc.
- Other: Performs other duties as may be assigned by Executive Director.
- Travel: Some travel required. Will represent the state of Florida in the metropolitan areas.
- Rewarding work environment
- Competitive Compensation
- Medical, Dental, Vision, STD, LTD and much more
- 401k plan with company match
- People – Passionately believes in people and embraces diversity
- Integrity- Does the right thing even when no one is looking
- Learning -Challenges old paradigms with critical thinking, curiosity and creativity
- Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
- Relationships – Serves colleagues and consumers with love, empathy and compassion.
- Must be able to sit, stand, and walk throughout the day.
- Must be able to lift and carry up to 20 pounds (e.g., marketing materials, display boards).
- Must be able to drive and travel locally and occasionally overnight.
- Must be able to operate a computer and telephone for extended periods.
- Must be able to communicate clearly both in person and via phone/email.
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