Service Administrator III - DIESEL

Job Description

Job Title: Service Administrator III
\n Location: Orlando, FL
\n Pay Rate: $36/hr
\n Schedule: Monday to Friday, 7:30 AM – 4:00 PM\n

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\n Job Summary
\nAs the first point of contact for customers, the Service Administrator III promotes high-quality customer service and supports increased business within the branch. The ideal candidate is detail-oriented, action oriented, and accountable, with strong knowledge of power generation, diesel engines, and generator operations.\n\n

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\n Key Responsibilities \n\n

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• Serve as the first contact with customers via phone and in person, building positive relationships and ensuring a customer-centric approach.\n\t
• Assess customer needs, gather relevant information, and gather necessary details to create work orders in internal systems.\n\t
• Provide status updates to customers as requested and ensure clear communication throughout the service process.\n\t
• Diagnose technical issues, develop troubleshooting plans using guided workflows and specialized equipment, and validate repairs by duplicating customer complaints to ensure resolution.\n\t
• Document all troubleshooting and service activities in internal systems for payment and historical tracking.\n\t
• Interpret and apply manufacturer service and warranty information, analyze warranty claims, and file claims with complete and accurate documentation.\n\t
• Utilize electronic diagnostic tools to maintain, diagnose, or troubleshoot issues and interpret results for ongoing service resolution.\n\t
• Escalate complex technical issues appropriately and ensure timely and thorough documentation throughout the ticket resolution process.\n\t
• Maintain up-to-date customer, equipment, and technical records using required service tools and procedures.\n

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\n Must Have Skills and Experience \n\n

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• Minimum of 3-5 years of relevant experience, specifically in service and repair or warranty roles within the diesel or automotive industry; previous power generation and generator knowledge is REQUIRED.\n\t
• Exceptional customer service and communication skills, with the ability to develop customer relationships and deliver solutions in a professional manner.\n\t
• Detail-oriented, strong accountability, ability to take ownership and efficiently drive projects and tasks to completion.\n\t
• Advanced computer skills; experience using multiple software platforms and the ability to escalate, research, and resolve technical product issues using available resources.\n\t
• Ability to interpret and apply key financial indicators for sound business decisions.\n

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\n Education & Certifications \n\n

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• High school diploma, certificate of completion of secondary education, or equivalent experience according to applicable regulations.\n

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\n\t\t\t\tAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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