Concierge
The Setai.
Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.
- Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction
- Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly; and works in conjunction with all Front Office staff to deliver consistently and sought after guest experiences that meet the style of The Setai
- Greets all guests cordially using their name when possible.
- Responds to guests’ requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and any other areas to ensure the guests have a memorable experience.
- Maintains familiarity with all restaurants, theaters, clubs, spas, stores, etc. as to best advise guests.
- Establishes and maintains contacts with local businesses so as to quickly and efficiently assist guests.
- Makes reservations for guests; confirms bookings as needed.
- Arranges transportation for guests as needed.
- Coordinates with the proper departments to meet guests’ needs.
- Provides both local and international newspapers to guests.
- Arranges for bicycles as requested by guests.
- Handles all guest shipments.
- Reviews guest logs frequently, remains aware of all VIPs and other especially noted guests for any specific in-house needs.
- Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and assists others to do the same.
- Ensures Concierge area is clean and tidy; promptly reports any maintenance issues.
- Ensures that billing is accurate for all guests.
- Completes shift checklist.
- Knowledge of hospitality principles and procedures
- Strong knowledge of hotel facilities, local restaurants, spas, entertainment venues, shows, tours, shopping, etc.
- Experience working with high profile guests with discriminating expectations.
- Reputation for handling situations and confidential information discretely, projecting a positive, professional, and supportive outward image, and exercising good judgment for the position.
- Good computing skills demonstrating proficiency with Microsoft Office software (Excel, Word, Outlook) and web searches.
- Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner.
- Ability and willingness to work flexible hours.
- Outstanding interpersonal skills and excellent communication skills, both written and oral
- Excellent time management and organizational skills
- Fluency in two or more languages is preferred.
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