Manager, Industry Solutions, Technology, Media & Telecom Solutions

Work you'll do

You will lead US-based client engagement for AI Agent initiatives, serving as the front door for business stakeholders and the delivery orchestrator for an offshore AI Factory. This role is focused on shaping AI Agent use cases into clear requirements, running delivery governance and commissioning, and owning enablement and adoption so solutions are not only delivered-but used, trusted, and sustained. You will work closely with client teams and internal/offshore delivery partners to align on scope, success metrics, testing/acceptance, rollout plans, and ongoing improvement.

• Oversee and execute the end-to-end commissioning of AI Agents delivered by the offshore AI Factory-ensuring agents are built, configured, tested, and operating to agreed specifications.
• Develop and implement commissioning plans, including test procedures, acceptance criteria, and release readiness checklists aligned to client requirements and governance.
• Lead functional and performance validation (e.g., workflow completion, response quality, reliability, escalation/handoff, guardrails behavior) and coordinate evaluation sign-offs with client stakeholders.
• Drive defect triage and remediation, coordinating across offshore build teams, internal partners, and client stakeholders to resolve issues discovered during testing/UAT.
• Document commissioning activities, test results, changes, and decisions; produce clear client-ready readouts and handover materials (runbooks, "what changed," operating guidance).
• Conduct client walkthroughs, demos, and enablement sessions to ensure operational readiness and adoption at scale

The team

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critic al operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Required Qualifications

• 10+ years in a combination of program delivery, customer success/implementation, enablement/learning strategy, or product adoption, with demonstrated ownership of large-scale rollouts
• Demonstrated experience serving as a liaison between senior stakeholders and technical/build teams, translating needs into requirements and driving execution
• Proven ability to design and deliver workshops, training, and playbooks that drive adoption and retention
• Strong written and verbal communication skills, including the ability to communicate effectively with clients at all levels (aligned to the source JD expectations)
• Experience operating with distributed teams (including offshore) using clear cadences, documentation, and quality gates
• Bachelor's degree or equivalent practical experience
• Travel up to 50%, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications

• Doctorate or advanced degree aligned to learning/technology/change; research focus on AI-driven professional development frameworks is a strong plus
• Experience applying adult learning theory, learning design, and learning analytics to measure and improve adoption
• Familiarity with common enterprise enablement and collaboration tooling (e.g., Google Suite, Microsoft Teams, LMS/LXP, Articulate 360, Canva)
• Comfort supporting AI-enabled workflows and personalization use cases in training/enablement contexts

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137700 to $229500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applications with a need for accommodation: