IT Manager
- Serve as the primary onsite liaison for the MSP. Monitor their performance against SLAs, manage the escalation of complex tickets, and lead weekly coordination meetings to ensure project alignment.
- Provide internal management of Microsoft 365 environments, Microsoft Entra ID, and cloud-based phone systems, ensuring the MSP maintains these systems according to corporate standards.
- Responsible for configuring and maintaining network printers, copiers and scanners.
- Oversee the security and connectivity of our three offices. This includes verifying the configuration and uptime of firewalls, VPNs, and the effectiveness of EDR and SIEM monitoring.
- Provide regular updates to the Managing Director and Corporate Sr. Manager of IT regarding system health, security vulnerabilities, and MSP performance metrics.
- Assist in managing the local IT budget and coordinating hardware/software procurement through approved vendors.
- Act as the internal champion for our 100+ staff members, ensuring they have the tools and training needed to excel with Office products and industry-specific applications.
- Asset Tracking: Maintain an accurate and up-to-date inventory of all IT assets across our three office locations.
- Manage IT Specialist with job tasking and supervision.
Yes QUALIFICATIONS
- 5+ years of professional IT experience, specifically including direct experience managing or working within an MSP model.
- Deep familiarity with Microsoft 365 administration and Microsoft Azure and Entra ID.
- Practical knowledge of firewalls, VPN architecture, and network scanners and copiers.
- Solid understanding of EDR, SIEM, and modern cybersecurity best practices. Creating and maintaining Disaster Recovery Plans.
- Experience implementing and maintaining cloud-based VoIP phone systems (not managed by MSP).
- Exceptional verbal and written communication skills, with the ability to report effectively to executive- level leadership.
- Experience training the user base on Microsoft technologies and creating technology user guides.
- Microsoft and CompTIA certifications.
- Knowledge of the Affordable Housing sector but not required.
- Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
- Professional working proficiency in Spanish/Creole a plus.
- Occasionally required to stand.
- Occasionally required to walk.
- Frequently required to sit.
- Continually required to utilize hand and finger dexterity.
- Continually required to talk or hear.
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
- Occasionally/required to lift/push/carry items up to 35lbs.
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