ServiceNow CMDB Engineer

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a ServiceNow CMDB Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

WHAT YOU WILL DO:
As a ServiceNow CMDB Engineer , the work you’ll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a ServiceNow CMDB solution.

Duties and Responsibilities:

• Design, configure, and maintain the ServiceNow CMDB, ensuring high standards of data quality, consistency, and accuracy.

• Lead the development and implementation of ServiceNow Discovery and Service Mapping processes to improve asset visibility and data integrity.

• Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.

• Establish and enforce CMDB governance policies, procedures, and best practices.

• Troubleshoot and resolve issues related to CMDB, Discovery, and associated ServiceNow modules.

• Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.

• Support ServiceNow platform upgrades, patches, and performance optimization.

• Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.

• Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

WHAT YOU WILL NEED:
Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

• Certification: Applicable DoD 8140 or DoD 8570 Certification

• Experience: 5+ years of related experience

• Technical skills:

  • Strong expertise in ITSM processes and their integration with CMDB.

  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.

  • Solid understanding of IT infrastructure components (servers, networks, databases, etc.).

  • Familiarity with data modeling, normalization, and data integrity concepts.

  • Excellent problem-solving, analytical, and communication skills.

  • Ability to work collaboratively in a fast-paced, mission-critical environment

• Desired Qualifications:

  • Experience with Linux server administration and MariaDB best practices.

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB.

  • Experience with integrations using REST/SOAP APIs.

  • Knowledge of ITIL v4 principles and practices.

  • Familiarity with additional ServiceNow modules (ITOM, ITAM, SPM, ATF, etc.).

  • Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets.

  • Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.

• Desired certifications:

  • ServiceNow Certified System Administrator (CSA) or Certified System Engineer.

  • ITIL v4 Foundation Certification.

• Security clearance level: Secret clearance required with eligibility for TS/SCI

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WHAT GDIT CAN OFFER:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOMCITS
#GDITPRIORITY

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required