Dispatchers
:
General Info Job Type: Full-Time Minimum Years of Experience Required: 3 Years Minimum Years of Education Required: High School/GED overtime Available Speciality: Residential Must be Authorized to Work in the US Company Info
Our company has a long-standing tradition of providing our South Florida neighbors with honest, courteous, and professional service. For over 45 years, Lindstrom has cultivated a tradition of excellence and 100% customer satisfaction. Our mission for the future remains the same; to grow the business based on our tradition of outstanding service.
The role of the CSR/DSR is to insure all customers are well communicated and informed about service call scheduling. Your goal is complete satisfaction.
Job Duties:
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customer's needs and clarify customer's information in order to provide solutions
- Schedule and coordinate all maintenance and service calls
- Maintain the Service and Maintenance Technicians daily schedules
- Insure the service calls are properly completed
- Schedule any return trips with the customers if needed
- Dispatch service technicians, one call at a time
- Monitor the dispatch board to insure technician are productive
Job Requirements:
- Previous experience in a Call Center support role
- Strong phone and verbal communication skills with active listening skills
- Ability to multi-task, set priorities and manage time effectively
- Attention to detail
- Data Entry: Ability to enter accurate information and post invoices
- Ability to type 45 WPM
Benefits Medical Insurance Dental Insurance Life Insurance Retirement Benefit Disability Insurance
- Paid holidays
- Paid time off
- Technical training
- Incentive compensation programs
- Supplemental health benefits
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