HR Time and Attendance Analyst
PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions , and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience. Key Responsibilities:
- Client Support & Troubleshooting
- Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
- Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
- Guide clients through system navigation, functionality questions, and problem resolution in real-time.
- System Configuration & Administration
- Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
- Support onboarding of new clients and system users within timekeeping platforms.
- Reporting & Feedback
- Track, log, and report on client interactions, open issues, and resolutions using internal systems.
- Identify patterns or recurring issues and suggest improvements to workflows or training materials.
- 1–3 years of experience with timekeeping, HRIS, or payroll systems.
- Experience working with a time and labor management system
- Prior experience in a client-facing role, with a strong focus on customer service and communication.
- Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
- Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
- Self-motivated with the ability to work independently and as part of a cross-functional team.
- Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.
Recommended Jobs
Occupational Therapist (OTR/COTA)
Optimize Today's Wellness Therapy Solutions provides a dynamic and integrated approach to pediatric therapy services. We are currently looking to add an Occupational Therapist to our incredible grou…
Epic Beaker Analyst
Job Description Job Description Job Title: Epic Beaker Analyst Job Summary As an Epic Beaker Analyst , you will be responsible for the configuration, implementation, support, and opti…
Personal Trainer/Massage Therapist/Yoga Instructor
Job Description Job Description StretchLab is seeking personal trainers, massage therapists, physical therapists, and dance/yoga/Pilates Instructors to join our team. This is an amazing opportun…
Exhibit Technology Specialist
: The Exhibit Technology Specialist is responsible for the maintenance, research, and integration of electronics, audio/video, PC hardware and software for Orlando Science Center's exhibits departme…
Care Coordinator (Medical Receptionist/PSR)
Overview: Tallahassee OSPT, a member of the Confluent Health family, is looking for a Part T ime Front Desk Medical Receptionist to join our Crawfordville team! ~ Salary: ~$16-$18/HR ~ Pa…
Remote Healthcare Compliance Manager - Anti-Corruption
A leading technology company seeks a Compliance Manager responsible for overseeing compliance programs related to healthcare, anti-corruption, and related regulations. The ideal candidate will have a …
VICE PRESIDENT -- PLAYER DEVELOPMENT
Job Description Job Description Overview The VP of Player Development is responsible for developing and maintaining relationships with existing customers through personal contact in order …
Daycare Lead Teacher
Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what …
Wheel Loader Operator
Job Description Job Description Job Description Job title: Loader Operator Nights Position Summary Loader operator position will operate a 3-5 yard loader, loading hoppers an…
Construction Project Manager
Job Description Job Description Salary: 120000 Full-Time | Competitive Salary + Outstanding Benefits Are you a seasoned construction leader ready to build complex, federal-level projects wit…