HR Time and Attendance Analyst
PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions , and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience. Key Responsibilities:
- Client Support & Troubleshooting
- Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
- Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
- Guide clients through system navigation, functionality questions, and problem resolution in real-time.
- System Configuration & Administration
- Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
- Support onboarding of new clients and system users within timekeeping platforms.
- Reporting & Feedback
- Track, log, and report on client interactions, open issues, and resolutions using internal systems.
- Identify patterns or recurring issues and suggest improvements to workflows or training materials.
- 1–3 years of experience with timekeeping, HRIS, or payroll systems.
- Experience working with a time and labor management system
- Prior experience in a client-facing role, with a strong focus on customer service and communication.
- Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
- Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
- Self-motivated with the ability to work independently and as part of a cross-functional team.
- Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.
Recommended Jobs
Remote Client Agent - Work From Home | Training Provided
We are expanding our team and looking for motivated, dependable individuals to join us as Remote Client Agents. This is a work-from-home opportunity with full training and ongoing support provided. …
Mammography Technologist
Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advanceme…
Mechanic Operator
Position Summary Operate and maintain filling equipment so that abnormalities can be detected and repaired. Responsible for: a) Ensuring a safe workplace b) Maintaining the equipment …
Physical Therapist Assistant
Overview: Join a team where Physical Therapist Assistants thrive. You are supported, developed, and empowered to deliver exceptional care! At Fitness Quest PT, part of the Confluent Health Family, …
Sautee cook
We are a family restaurant who caters to the sports enthusiast. Gator's Dockside is entrenched in the community and is very involved with local schools, youth sports, and all other community activitie…
Behavior Assistant
Job Description Job Description Description: Job description: About Us The Family Tree Concept, Inc. provides high-quality behavioral, residential, and day training services for individu…
Veterinary Oncologist
Veterinary Oncologist (DVM) Community Care Veterinary Specialists (CCVS) Gainesville, Florida Privately/Employee-Owned Veterinary Specialty Hospital Shape the Future of Veterinary Oncology …
Ticket Sales Representative
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY Named one of the Top 3 Employers and Best Leadership in St. Augustine. Proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impa…