Customer Success Manager

Company & Role Overview

Welcome to SCALIS, a dynamic startup dedicated to transforming the B2B SaaS landscape. Our mission is to empower businesses with innovative solutions that drive success and efficiency. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our products. You will be part of a collaborative team that values creativity, initiative, and growth in a remote environment.

Key Responsibilities

• Onboard new clients by guiding them through the implementation process, ensuring they understand how to leverage our solutions effectively.
• Act as the primary point of contact for assigned accounts, proactively addressing client needs and concerns to foster strong relationships.
• Monitor client usage and satisfaction metrics, identifying opportunities for upselling additional services or features based on their evolving needs.
• Collaborate cross-functionally with sales and product teams to relay client feedback and contribute to product enhancements.
• Develop educational resources and training materials that empower clients to maximize their use of our platform.
• Utilize your startup experience to adapt processes quickly in response to rapid growth challenges while maintaining high service standards.
• Champion customer advocacy within the organization by sharing success stories that highlight the impact of our solutions on client businesses.

Qualifications & Experience

• The ideal candidate will possess:
• 0 to 2 years of experience in customer success management within a B2B SaaS environment.
• Excellent verbal and written communication skills
• Past experience dealing with customers in a workplace setting.

Nice to Haves

• A background as a founding member or early employee at a startup, demonstrating adaptability and self-starting capabilities.
• A proven track record of managing customer relationships remotely while achieving measurable outcomes.
• A bachelor’s degree or equivalent experience in business or related fields is preferred but not mandatory.

Growth & Benefits

This position offers significant opportunities for professional development as you grow alongside SCALIS. We believe in nurturing talent through mentorship programs and continuous learning initiatives. Our commitment includes an inclusive workplace where diverse perspectives are valued. Enjoy unlimited PTO as part of our benefits package along with equity options that allow you to share in our success. If you're ready to take your career to the next level with us, we encourage you to apply today!