Principal Product Manager - Platform and Shared Services

Principal Product Manager - Platform and Shared Services

About the Role

As a Principal Product Manager focused on our SaaS Platform and Shared Services , you will play a pivotal role in defining and driving the strategy, roadmap, and execution for the foundational platform services that power our Data and AI Security, Privacy, and Safe use of AI products. You’ll lead cross-functional initiatives to enhance platform scalability, resilience, security, and developer enablement across internal and external teams.

This role is ideal for a systems thinker who thrives in platform environments, understands the intricacies of multi-tenant SaaS architectures, and is passionate about delivering frictionless experiences for product teams, developers, and end users alike. You’ll collaborate closely with Engineering, Architecture, Security, and GTM stakeholders to ensure the platform evolves to meet the needs of a growing, diverse customer base.

Impact You’ll Make

• Define and evolve the product vision and roadmap for platform capabilities such as identity and access management, APIs, developer tooling, eventing systems, tenant management, observability, and data services.

• Lead cross-team efforts to modernize and unify shared services across multiple product lines, ensuring consistency, scalability, and high performance.

• Partner with engineering leaders to deliver a robust and secure platform architecture that accelerates innovation across product teams.

• Translate technical requirements into clear, prioritized initiatives, balancing long-term strategic investments with immediate business needs.

• Champion developer experience by delivering intuitive, reliable, and well-documented services that increase velocity and reduce cognitive load.

• Drive alignment across stakeholders through clear communication, documentation, and transparent decision-making.

• Monitor platform health and performance using KPIs, customer feedback, and adoption metrics to inform continuous improvement.

Required Qualifications

• 8+ years of product management experience, with at least 3 years focused on SaaS platforms, infrastructure, or shared services.

• Strong technical acumen with a deep understanding of multi-tenant cloud architectures, APIs, microservices, and access controls like RBAC and ABAC.

• Demonstrated success delivering platform products that support internal and external developers at scale.

• Proven ability to lead cross-functional initiatives in highly matrixed organizations.

• Experience developing roadmaps, writing detailed product requirements, and managing delivery in an Agile environment.

• Exceptional communication and stakeholder management skills, including the ability to influence without authority.

Preferred Qualifications

• Experience with authentication and authorization frameworks (e.g., OAuth2, SAML, OpenID Connect).

• Familiarity with service mesh architectures, event-driven systems, or data pipelines.

• Background in developer tooling, API lifecycle management, or platform reliability.

• Previous experience in a high-growth B2B SaaS company or platform team.

• Bachelor's degree in Computer Science, Engineering, or related technical field; advanced degree is a plus.