Finance Customer Billing Associate I

Finance Customer Billing Associate I Location Lakeland, FL (Shore Acres area) :

GENERAL DESCRIPTION OF CLASS

This is accounting and related specialized clerical work in maintaining fiscal records. Some employees in this classification will also perform some non-accounting duties as required in the designated department. Work involves the application of fundamental double entry bookkeeping knowledge and related skills. Work is performed according to established procedures, and employees are expected to perform standardized tasks with independence. The nature of the work requires familiarity with and constant use of a PC and/or mainframe computer system. Work is specialized for various services requiring development of detailed knowledge for proper assessment. Work is reviewed by supervisors through observation and review of records and reports.

This posting will close after the receipt of the first 25 qualified applicants or 1 week, whichever comes first.

ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS

• Assists in the creation of T-forms, budget transfers, journal entries, and check requests as needed.
• Prepares reports and maintains accounting schedules and other statistical schedules.
• Checks customer accounts receivables and acts in accordance with established policy.
• Identifies, researches and reconciles problems with supervision.
• Reviews and enters manual journal and budget entries submitted by user departments requiring City Manager approval.
• Prepares and organizes records to be sent to Records Retention.
• Processes individual invoices for City wide miscellaneous billings.
• Assesses Stormwater billings; including assessment of square footage to be billed.
• Verifies existing Stormwater credit available for the property.
• Addresses all incoming requests for miscellaneous invoicing and other various services; including, Stormwater, Water, Wastewater, Solid Waste and Recycling.
• Determines where services should be billed when services are shared
• Reviews utility and miscellaneous customer accounts and adjusts accounts as required.
• Requests various actions on behalf of internal/external customer accounts.
• Answers customer inquiries and takes action as necessary.
• Scans, indexes and archives documents into the City's document management system (OnBase).
• Demonstrates and continually provides a high level of customer service.
• Handles all incoming Solid Waste requests at a high detailed level for proper service assessment.
• Works with third party vendors to reconcile problems with unpaid invoices.
• Assists professional accounting personnel with financial statement and budget preparation.
• Performs new hire procedures and documentation for hiring authorities.
• Participates in projects as applicable.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.

ADDITIONAL FUNCTIONS:

• May perform various non-accounting functions, such as maintaining departmental personnel and payroll records and filing and retrieving documents.
• Performs related work as required.
• Position may be designated as Mission Critical.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE) AND SPECIAL REQUIREMENTS

• High school diploma from an accredited school or its equivalent.
• Two (2) years of experience in a finance, accounting, payroll, or book keeping related field.

An equivalent combination of education, training and experience which provide the knowledge, skills and abilities and other competencies necessary for success in the target position may be considered. SPECIAL REQUIREMENTS:

• Must possess and maintain a valid telephone number.
• Must possess a valid driver's license.

KNOWLEDGE, SKILLS, ABILITIES AND WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Knowledge of basic double entry bookkeeping principles and practices and their application to accounting transactions.
• Knowledge of modern office methods, procedures and equipment.
• Ability to learn City and departmental policies and procedures governing payroll and purchasing.
• Ability to maintain moderately complex financial records and prepare routine and special financial reports and statements.
• Ability to make and verify computations with accuracy at a reasonable rate of speed.
• Ability to operate various office equipment, including a computer terminal and calculator, in accordance with established procedures.
• Ability to understand and follow verbal and written instructions.
• Ability to establish and maintain cooperative and effective relationships with supervisor, co-workers, other City employees and the general public.
• Knowledge of or ability to learn PeopleSoft, Oracle, UMS (City's customer and document management applications sufficient to perform essential functions and responsibilities of the position).

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Requires sedentary work that involves walking or standing some of the time, exerting up to ten (10) pounds of force on a recurring basis and routine keyboard operations.
• The job risks exposure to no significant environmental hazards.
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your email and telephone messages regularly, including "junk" folders. Test times and locations to be announced. The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102. THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE