Maintenance Supervisor - Luxury High-Rise Condominium

Compensation Amount:
36.00 USD Hourly

Job Summary:
We are seeking an experienced, hands-on Maintenance Supervisor to lead the maintenance and housekeeping operations of a 120 unit luxury high-rise condominium in Naples, Florida. This individual will supervise the day-to-day maintenance team, oversee building systems and preventative maintenance programs, coordinate vendors and contractors, and work closely with the General Manager to ensure the property is maintained to the highest standards.

Job Description:

Preferred Qualifications:

• Minimum five (5) years of maintenance supervisory experience in a luxury condominium, high-rise residential, resort, or comparable commercial property.
• Strong working knowledge of electrical, plumbing, HVAC, life safety systems, building automation systems, and general building maintenance.
• Proven leadership experience supervising maintenance and housekeeping personnel.
• Excellent organizational, communication, and problem-solving skills.
• Ability to prioritize multiple projects while maintaining exceptional attention to detail.
• Strong computer skills, including Microsoft Office and computerized maintenance management systems.
• Ability to communicate professionally with residents, Board members, vendors, and staff.
• Bilingual (English/Spanish or English/Creole) is beneficial but not required.

• Ability to respond to emergencies and participate in an on-call rotation.

Key Responsibilities

Leadership & Team Management

• Supervise and schedule maintenance and housekeeping personnel.
• Lead, train, mentor, and evaluate maintenance staff to ensure exceptional performance and professionalism.
• Conduct daily planning meetings with the General Manager.
• Participate in recruiting, interviewing, onboarding, and training new employees.

Building Maintenance & Operations

• Oversee the maintenance, repair, and preventive maintenance of all building mechanical systems.
• Develop and manage comprehensive preventive maintenance programs.
• Coordinate repairs within units as authorized by Association policies.
• Conduct daily property inspections and identify maintenance priorities.
• Maintain inventories of tools, equipment, chemicals, maintenance supplies, and janitorial products.
• Ensure all equipment is properly maintained and operating efficiently.

Vendor & Project Management

• Coordinate and oversee outside contractors and service providers.
• Assist with obtaining bids, preparing project specifications, and evaluating proposals.
• Monitor vendor performance to ensure quality workmanship and timely completion.
• Assist with capital improvement and special projects.

Financial Responsibilities

• Practice cost-effective purchasing and inventory management.
• Review maintenance-related invoices for accuracy.
• Assist the General Manager with budgeting and long-term maintenance planning.
• Recommend cost-saving initiatives while maintaining high service standards.

Customer Service

• Deliver exceptional customer service to residents, guests, and Board members.
• Respond promptly and professionally to maintenance requests and emergencies.
• Maintain a positive and professional appearance and attitude at all times.
• Foster a culture of hospitality and teamwork throughout the maintenance department.

Compliance & Safety

• Ensure compliance with OSHA requirements and applicable building safety regulations.
• Maintain accurate maintenance records, work orders, inventories, and monthly reports.
• Coordinate with local inspectors and governmental agencies as required.
• Participate in emergency response activities and serve in the on-call rotation.

The Ideal Candidate

We are looking for a self-starter who does not need daily direction to identify work that needs to be done. The successful candidate will routinely walk the property, inspect all building systems and common areas, identify operational and maintenance priorities, develop action plans, and present recommendations to the General Manager. This individual leads by example, takes pride in maintaining a luxury property, and inspires the maintenance team through professionalism, accountability, and initiative.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.
• Valid Driver's License required.

EQUIPMENT USED

• Electrical, and/or Plumbing repair equipment and typical office equipment (computer, fax, telephone, copier, scanner, among others).
• Field transportation vehicles, including golf carts, Gators, and other motorized vehicles.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.