Housing Specialist

Housing Specialist

Position Description
The Housing Specialist is responsible for timely and accurate completion of specified core tasks for case management under HUD's Housing Choice Voucher Program (HCVP). Directly performs specified core tasks as part of a case management team. The Housing Specialist works closely with PHA's, participants and property owners to ensure compliance pursuant to HUD policy and the PHA's HCVP Administrative Plan.

Your future duties and responsibilities
Responsibilities will include but not be limited to: completing assessments, evaluations, income calculations, file reviews, and development of operating procedures for Affordable Housing programs, either independently or as a team member, while at the same time maintaining a high quality of customer service with clients. Specific duties include but not limited to:
1. Manage, monitor and maintain monthly portfolio that includes but not limited to collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria.
2. Ensure that tasks assigned are completed in an accurate and timely manner.
3. Operates/maintains computer, printer, scanner, copier, fax and additional office machines.
4. Completes accurate data entry in CGI and client system of record necessary to monitor and produce forms,reports, correspondence or other material.
5. Analyze, organize, evaluate, alphabetize and file materials or data, as necessary.
6. Assist other staff members, when requested.
7. Implement new CGI/HUD/Client policy, procedures and requirements as provided by the Supervisor.
8. Research and respond to inquiries from clients, property owners and tenants regarding case load matters and concerns.
9. Educate program team members, participants, appropriate agencies, and the public concerning affordable housing regulations, policies and procedures.
10. Compile information, generate and present CGI internal and client reports in an accurate and timely manner.
11. Perform related duties as assigned by the Supervisor and provide staff coverage as needed.
12. Participate in ongoing meetings with the client and take the minutes for distribution.
13. Escalate all issues that need immediate supervisory attention.
14. Ensure adherence to all policies and procedures.
15. Work closely with other team members to provide high level of customer service

Required qualifications to be successful in this role
Required qualifications to be successful in this role:
Associate's Degree (Bachelor's degree preferred) from an accredited college or university in Business or Public Administration, Social Sciences or related field. One year of customer service experience in the affordable housing industry preferred. Strong mathematical skills and excellent organizational skills with attention to detail.
Must obtain Certified HCVP Specialist within one year of employment.
Desired qualifications/non essential skills required:
Ability to: coordinate work activities; make independent decisions; express oneself clearly and concisely both orally and in writing; establish and maintain effective working relationships with staff, clients, landlords and tenants; deal effectively with situations requiring tact and diplomacy; prepare clear and concise reports. Must have strong
computer skills and be able to enter data in multiple electronic information systems. This role also requires the ability to make calculations similar to those performed when preparing tax returns.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $35,200.00 $70,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

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