Reservations OTA & Distribution Account Coordinator
23.00 USD Hourly Job Summary:
The Reservations OTA & Distribution Account Coordinator supports management of third-party distribution channels, including Online Travel Agents (OTAs), hotel wholesale partners, and experience resellers. The role assists with inventory, listings, and account setup while serving as a day-to-day point of contact for partners and units. Job Description: Essential Functions
- Serve as primary point of contact for established OTA, wholesale & experience partners. Communicate with partners on account requirements, updates, and operational needs.
- Assist with maintaining accurate inventory, availability, and product details as well as to process updates to rates, restrictions, blackout dates, and listing content as directed.
- Ensure consistency of information, images, amenities and descriptions.
- Assist with new account setup including necessary documentation, system buildout and platform configurations. Verify live listings for accuracy.
- Regularly audit existing accounts for accuracy & compliance. Identify inaccuracies and recommend corrections. Assist is maximizing listing quality through improved descriptions, images and platform features.
- Assist in reporting related to listings, performance, and reviews.
- Develop a full working knowledge of the company brand and each individual unit including but not limited to location website, room/campsite types & rates, buildings, amenity information, tour information, boat rental types/pricing, hours, location information, policies/rules, fees and ADA specifications.
- Assist unit managers and call center with facilitating customer complaints and refunds.
- Communicate effectively with management on all unit related functions.
- Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates and vendors.
- High School Diploma. Minimum of at least 18 years of age.
- Prior experience in hospitality, travel or e-commerce preferred.
- Computer proficiency with the ability to utilize Microsoft Office programs as well as Property Management System (PMS) and booking software.
- Strong attention to detail with demonstrated organization skills and the ability to manage multiple tasks and platforms concurrently.
- Excellent interpersonal, administrative, telephone and other communication skills.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers
- Remote work-from-home position. Ability to sit at a desk in front of a computer for the entire workday in a dedicated quiet workspace.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
- Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).
- Occasionally stoop, kneel, or crouch.
- Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others)
- Property Management System (PMS), Call/CRM software, OTA/Reseller Extranets, Microsoft Office (including Outlook)
- Reports to: Director of Revenue Management
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