Customer Account Specialist
Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA’s, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization. Job Core Responsibilities
- Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
- Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
- Participate in process improvement initiatives as required with their respective customer base.
- Maintain, execute and train on/to documented Standard Work.
- Education Level: (Preferred): Bachelor's Degree or equivalent experience.
- Field of Study/Area of Experience:
- 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
- Must be a U.S. person: U.S. citizen or permanent U.S. resident.
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